Facilities Management

You will need to login before you can apply for a job.

View more categories View less categories Sector Banking and Financial Services Role Manager Contract Type Permanent Hours Full Time

At M&G, our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. All three segments work together to deliver attractive financial outcomes for clients and superior shareholder returns.

Through our behaviors of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We consider flexible working arrangements for any roles and offer workplace accommodations to support effective role delivery.

Context for the role

• Workplace Solutions (WPS) provides great workplaces for the business, colleagues, clients, and customers. We ensure M&G plc has the right property in the right location at the right time, demonstrating cost transparency, value for money, and delivering the best user experience, all aligned with our risk management approach.
• The Operations team in WPS manages the day-to-day running, operational performance, safety, security of M&G's property portfolio, and incident management.
• This role supports the Operations team in managing third-party FM suppliers, providing professional reports, data analysis, and dashboards.
• Responsibilities include:
  • Maintaining workplaces that are safe, productive, secure, sustainable, and compliant
  • Managing all third-party FM contracts and suppliers' performance and finances
  • Presenting quarterly supplier performance reports to SLT
  • Planning for future estate needs and presenting new technologies and innovations
  • Supporting project delivery for operational efficiency
  • Managing audit regimes

• Supporting senior leadership in WPS management and leadership
• Managing aspects related to critical assets, infrastructure, and services within FM contracts
• Providing FM expertise for fit-out projects and operational readiness
• Overseeing third-party suppliers for estate management
• Coordinating incident and crisis response plans
• Managing property standards and compliance reports

• Contract management, including audits, KPI monitoring, compliance, and performance reporting
• Managing property-related projects up to £50k

• Providing subject matter expertise in facilities management and crisis situations
• Utilizing data sources and dashboards to identify improvements and prepare reports for SLT
• Conducting risk assessments and advising on controls
• Supporting sustainability initiatives and ensuring equipment calibration

• Managing supplier relationships and governance
• Forecasting budgets, invoice approvals, and debt management
• Planning lifecycle replacements for assets over a 5-year horizon
• Benchmarking value for money and tracking contractual obligations

• Reviewing and presenting new industry technologies
• Championing technology adoption to improve efficiency and user experience
• Driving automation and change within the supply chain

• Self-driven, results-oriented with experience in crisis management
• Confidential, confident, and influential
• High attention to detail and process management skills
• Team-oriented, supportive, and capable of building relationships
• Adaptable, innovative, and able to prioritize effectively

• Significant experience in similar roles within large organizations
• Degree or professional qualification in science, engineering, or FM
• Relevant professional memberships (e.g., IWFM, RICS, CIBSE, IET)
• Experience managing multi-discipline FM contracts and risk management
• Strong data analysis and reporting skills, with ability to produce detailed reports for senior audiences
• Knowledge of construction and CDM is desirable

Work Level: Manager / Expert
Close Date: 16th May 2025
Recruiter: Matt Campbell

We celebrate diversity and an inclusive culture at M&G plc, welcoming applications from all backgrounds, including those with disabilities or long-term health conditions. We are a Disability Confident Leader and support applicants through accessible processes. For assistance, contact: