Job Title: Reception and Facilities Services Support
Location: Boulevard, FL - 33607
Duration: 12 Months contract with possible extension
Description:
Reception and Facilities Services Support
- Perform duties related to reception/switchboard including call and visitor handling
- Meet, greet and announce visitors in a professional manner
- Ensure visitors are identified in accordance with security procedures. Handle visitors and office space requests as required
- Help to maintain the overall cleanliness and order/organization of the office space
- Provide first line support and guidance for all Facilities Services processes, systems and tools - escalate issues in a timely manner and follow up/track to ensure issues are resolved
- Assists with ad-hoc requests for the office / market
- Monitor the local Facilities Services mailbox, responding promptly to inquiries
- Assist end users with operation of audio visual equipment
- Assist with checking of vendor receipts invoices; monitor and report vendor performance to Facilities Services Specialist
- Work with the Facilities Services Specialist, We Work Management, and outside vendors to arrange for repairs and maintenance of office furnishings, fixtures, equipment and space
- Assisting in activities related to the Freespace monitoring system (checking sensors, battery replacement)
- Assist with Occupational Health and Safety updates (e.g., general space walkthrough for potential hazards)
- Perform other Facilities Services duties as identified by the FSS including special projects
- Escalate questions/concerns to the Facilities Services Specialist
Secondary/Other Responsibilities
- Physical set up / break down of rooms for meetings
- Track upcoming conference/meeting room bookings
- Organize catered meals and provision of special equipment, as required
- Process inbound and outgoing mail (USPS, FedEx, UPS, and other carriers)
- Escalate questions/concerns to the Facilities Services Manager
The Requirements
- 2+ years' experience in a professional office environment providing general office support
- Exceptional customer service skills
- Strong interpersonal skills, and the ability to deal professionally with clients, vendors and colleagues on the phone and in person
- Professional demeaner and appearance
- Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
- Reliable and punctual
- Strong organizational skills, with demonstrated ability to multi-task and prioritize
- Knowledge of AV equipment and limited technology in a meeting environment
- A strong focus on detail and accuracy of work
- Strong time management skills
- Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate
- Basic knowledge of Microsoft Office suite and Outlook
- Willingness to participate in daily hands-on room set-up, breakdown, clean-up.
- Heavy lifting required - Ability to lift at least 25 lbs.
- May require additional time commitment outside of normal business hours
- High School diploma, certificate or official equivalent