Summary VCU FMD Construction Management has an exciting opportunity for a
Facilities Application Technician to join the team.
Virginia Commonwealth University (VCU) combines learning, research, creativity, service, and discovery with a commitment to inclusive excellence. When deciding where to work, VCU is a great choice because of the career opportunities, a wide variety of benefits available, a generous leave package, various discounts within the community, and a diverse and inclusive culture that wants to promote your well-being.
The
Facilities Application Technician provides comprehensive support and guidance to users of Trimble Unity Construct (formerly e-Builder), a Project Management Information System (PMIS), ensuring efficient operation and data integrity throughout VCU and VCUHS. The technician will diagnose and resolve application-related issues, facilitate user training, and monitor workflows and data to enhance user satisfaction and system performance. Additionally, the technician will participate in special projects as assigned to contribute to continuous improvement initiatives. This position reports directly to the Facilities Application Administrator, ensuring alignment with goals and objectives.
Responsibilities include (but are not limited to):User Support and Training - User Support and Troubleshooting: Serve as the first point of contact for user inquiries and support requests, effectively diagnosing and resolving application-related issues while escalating complex matters to the application administrator when necessary
- User Training and Guidance: Deliver training sessions and develop user-friendly materials to educate users on application features, functionalities, and best practices
Monitoring and Reporting - Monitoring User Satisfaction: Gather user feedback to identify challenges and opportunities for improvement, analyzing support trends to enhance the overall user experience
- Reporting Issues: Log and categorize application issues, providing detailed information to the application administrator for investigation, and maintaining a comprehensive knowledge base of common issues and solutions
- Monitoring Process Workflows: Regularly track the status of ongoing workflows and processes, identifying and escalating any bottlenecks or delays while generating reports on workflow performance metrics
Data Management - Data Monitoring: Conduct daily monitoring of project data, addressing discrepancies and providing support to users regarding data entry and reporting issues while reporting on trends that may indicate the need for process corrections
- Regulatory Compliance: Throughout progress of work, review and report any regulatory non-compliance risk or occurrence to Application Administrator or Director of Construction
Special Projects - Special Projects: Collaborate with the Application Administrator and team members on special projects as assigned, contributing to initiatives aimed at enhancing application functionality and improving user satisfaction