Express Service Advisor

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

The Express Service Advisor is the primary contact between the Service Department and Express Service customers. Primary goals are to provide outstanding customer service while maximizing the sales of ethically needed parts and labor. Pay rate for this position is $16-$17.00/hr based on experience. Requires availability on Saturdays.

Key responsibilities

• Present ethically needed services and related parts to customers

• Greet each customer immediately in a courteous manner

• Identify customer requests

• Present multipoint inspection results to customers

• Obtain customer signature on repair order

• Conduct a detailed active delivery of each vehicle

• Follow-up with customers to ensure customer satisfaction

• Provide outstanding customer service in accordance with dealership policies

• Maintain current knowledge of vehicle service requirements, operations, warranties, campaigns,
and in addition Technical Service Bulletins

• Maintain current knowledge of state and local laws and regulations related to automotive service and repair,
including lemon laws

• Prepare a complete, accurate repair orders in accordance with dealership policies

• Excellent communication and customer relations skills

• Strong customer service focus

• Exceptional organizational and multi-tasking ability

• Valid driver's license

Skills and Knowledge

• Certified Factory training credentials

• High school diploma or equivalent required

Experience

• Prior retail or automotive service sales experience preferred

Full-Time/Part-Time
Part-Time

Exempt/Non-Exempt
Non-Exempt

Location
Stetler

About the Organization
We are a trusted Central Pennsylvania automotive company specializing in Ram, Chrysler, Dodge, Jeep, Mazda, Hyundai, Buick and GMC.

Jack Giambalvo Motor Co. started almost 50 years ago by Jack Giambalvo himself. Our present day organization employs 300 people in the York/Hanover Area.

If you're looking for an opportunity to be appreciated and involved in your career, consider Jack Giambalvo. We have a history of providing excellent career opportunities and stability for hard working, energetic people.

Our employees are more like a big family, something that sets our company apart.

This position is currently accepting applications.