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Position: ServiceNow Business Analyst - ITSM, CMDB, Discovery
Client:Bank
Location: Onsite in San Diego,CA
Job Description:
We are looking for a highly motivated and hands-on ServiceNow Business Analyst to support a greenfield implementation of the ServiceNow platform. This role will focus on the ITSM suite, CMDB, and Discovery modules. The ideal candidate will have strong functional knowledge, excellent communication skills, and the ability to demonstrate business value through the platform.
Key Responsibilities:
Act as the primary BA for the implementation of ITSM, CMDB, and Discovery modules in ServiceNow
Collaborate with stakeholders to gather, analyze, and document business and technical requirements
Work hands-on with the platform to test, validate, and demonstrate ServiceNow functionality
Conduct demos and walkthroughs to showcase capabilities and value to business users
Serve as a bridge between technical teams and business stakeholders
Support UAT, training, and go-live activities
Manage stakeholder expectations and provide regular updates
Key Requirements:
Proven experience with ServiceNow ITSM, CMDB, and Discovery
Hands-on experience testing and validating ServiceNow functionality
Strong understanding of service management processes and workflows
Excellent communication and stakeholder management skills
Ability to articulate value and impact to business stakeholders
Experience with greenfield ServiceNow implementations is a plus
Date Posted: 11 May 2025
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