As an Expert in Retail Customer Service, you will play a crucial role in connecting with both wholesale and retail customers, helping them identify their needs, answering product inquiries, and recommending tailored solutions. Your priority will be to ensure customer satisfaction and resolve any concerns promptly while maintaining product quality and store standards.
In this position, you will work closely with customers, which may include minors, and manage various payment methods, along with access to store merchandise and sensitive information. Because of this, a review of criminal history is required to safeguard our business operations and the well-being of our customers and staff.
The selected candidate may be required to work at stores within a 50-mile radius of 346 Stockbridge Road, Great Barrington MA 01230.
At Sherwin-Williams, we inspire and improve the world by coloring and protecting what matters. Your skills and passion are essential for our purpose. We are dedicated to your growth by providing:
- Life with rewards, benefits, and flexibility for your health and well-being.
- Career opportunities to learn, acquire new skills, and enhance your contributions.
- Connection with an inclusive team and commitment to community engagement.
Join us and let's create your
Possible.
Application Process: - Online Application: Find the role that interests you on our Careers page and create your profile.
- Digital Interview: Qualified candidates will be invited to complete a video interview through HireVue.
- In-Store Interview: Top candidates will have the opportunity to meet with our team in-store.
We offer a wide range of world-class benefits to help our employees and their families live healthier and feel better. Detailed information on benefits is available on our employee benefits page.
Compensation is influenced by various factors, including skills, experience, and other business needs. The wage range provided reflects those considerations.
We comply with federal, state, and local laws regarding the hiring of qualified applicants with arrest or conviction records.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer, fostering a diverse workplace. All qualified candidates are encouraged to apply.
- Deliver exceptional customer satisfaction through outstanding service.
- Engage with customers in-person and over the phone to determine and meet their needs.
- Build strong, trusting relationships with wholesale and retail customers.
- Process sales transactions accurately and follow company policies.
- Achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain detailed work order files and formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products to meet customer specifications.
- Organize and stock shelves, setting up appealing displays.
- Maintain store equipment cleanliness.
- Assist with loading and unloading delivery trucks.
- Help with deliveries when required.
- Keep assigned areas in-stock and visually appealing.
- Stay knowledgeable about products and discuss options with customers.
- Follow inventory control procedures.
- Recommend sales improvement strategies.
Minimum Requirements: - Must be at least eighteen (18) years old.
- Must be authorized to work in the country without the need for sponsorship.
- Fluent in English and Spanish, able to read, write, comprehend, and communicate.
- Valid, unrestricted Driver's License is required.
- Must be able to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally.
- Willingness to work scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- Minimum one (1) year of experience in delivery, retail, or customer service.
- Previous experience selling paint and related products.
- Experience operating tinting and mixing equipment.