Job Title: Experienced Technical Support Specialist
Job Description: We are looking for a dedicated and skilled
Technical Support Specialist to enhance our
Onity Support team. In this on-site position, you will provide expert technical assistance for Onity's hospitality and commercial products while ensuring top-notch customer satisfaction.
Compensation: - Hourly Pay Rate: $18.00/hr
- Schedule: Full-time (40 hours/week) with potential for overtime.
- Hours of Operation: 5:00 AM - 7:00 PM, seven days a week.
Key Responsibilities: - Set up hardware and software systems; basic knowledge of SQL scripts and experience with databases is highly preferred.
- Read and interpret wiring diagrams, including AC to DC conversion principles.
- Assist electronic product users with technical inquiries and operational challenges; document resolutions and generate product replacement orders.
- Deliver high-quality technical support through various channels, ensuring a professional and courteous interaction with all users.
- Continuously develop a strong understanding of electronic products and relevant applications, applying customer satisfaction skills to resolve user issues efficiently.
- Meet and surpass call handling and productivity targets in a dynamic inbound call center setting.
- Contribute to additional projects and skill development opportunities as they arise.
- Attendance and punctuality are crucial to maintaining team efficiency.
Required Qualifications: - At least one year of experience in Technical Support or within a Call Center/Help Desk environment.
- Basic knowledge of IP Networking is essential.
- Proficient understanding of PC systems (Windows 7-10) or some familiarity with SQL Database reading and editing preferred.
- Availability to work weekends and evenings.
- Exceptional listening skills with the ability to respond effectively to customer needs.
- Strong verbal communication skills to interact with customers over the phone.
- Meticulous attention to detail with a capacity to maintain accurate records of customer communications.
- Quick learner with the aptitude to adapt to new technologies seamlessly.
Why Join Us? This is a fantastic opportunity to enhance your technical skills and provide outstanding support in a collaborative and professional setting. If you are detail-oriented, reliable, and have a passion for technology, we invite you to apply today.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup is the leading global workforce solutions company, helping organizations transform in a fast-changing world. We provide skilled talent required to drive change, delivering innovative solutions to countless organizations while finding meaningful work for millions across various industries.