NORFOLK TRUCK CENTER
EXPERIENCED SERVICE ADVISOR
Join Our Team as an Experienced Service Advisor. Are you a customer-focused professional with a knack for organization and communication? Norfolk Truck Center is seeking an Experienced Service Advisor to join our Service team at our 401 Copeland Drive location in Hampton, VA.
As a Service Advisor, you'll be the bridge between our customers and our skilled diesel technicians, ensuring that repairs and maintenance are handled efficiently, accurately, and with top-notch customer service.
We are a trusted International, Battle Motors, Dennis Eagle, Cummins Engine, and Eaton Transmissions dealership, providing high-quality service to our customers. When you join our team, you'll enjoy:
- Consistent Hours: Monday-Friday, 7:00 AM to 5:00 PM
- Health, Dental, and Vision Insurance
- Disability and Life Insurance
- 401(k) program
- Annual boot reimbursement up to $75.00
- OEM Training & Career Growth Opportunities
- CDL Testing and Physicals
What You'll Do: - Greet customers and assess their service needs, ensuring a smooth and professional experience.
- Open and manage work orders, keeping detailed records of customer concerns, technician diagnostics, and repair progress.
- Provide clear and timely communication to customers about repair status, cost estimates, and service recommendations.
- Collaborate with technicians to ensure accurate diagnostics and repair timelines.
- Verify warranty coverage and coordinate with manufacturers or extended warranty providers when applicable.
- Promote additional services by educating customers on preventative maintenance and available service options.
- Ensure parts availability by coordinating with the parts department.
- Maintain accurate documentation for all repairs, ensuring compliance with dealership and manufacturer policies.
What We're Looking For: - 3+ years of customer service experience (preferably in medium/heavy duty truck service setting)
- Strong organizational and multitasking skills
- Proven ability to build relationships and close sales
- Basic mechanical knowledge of diesel trucks or heavy-duty vehicles (preferred but not required)
- Valid Driver's License (CDL preferred but not required)
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Proficiency with CRM software and Dealership Management Systems (CDK experience is a plus)
Join a Team That Values Your Skills. If you thrive in a fast-paced, customer-oriented environment and are looking for a stable, rewarding career in the diesel truck industry, we'd love to hear from you.
Apply today and grow with Norfolk Truck Center.