Executive IT Service Representative

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Executive Service Representative

Primary Job Responsibilities

A member of the Executive Service Team responsible for the coordinated delivery of 24/7 IT services which include the technical support and guidance to our senior most leaders.
This is a client facing role with a need to be physically available on site as well as a willingness to travel when necessary
Primary back-up to support C-Suite
Main point of contact for senior leaders for end-to-end accountability of all IT related matters
As a technologist and SME, provide technical consulting services and mentoring for Executives and their assistants on present and future digital capabilities and device nuances
Where appropriate, manage and coordinate the update of all executive technology, ensuring consistency, security, and resiliency of personal computing devices with sensitivity to scheduling needs
Primary liaison between IT and senior leadership to ensure clear understanding of company digital capabilities and awareness of key IT strategies and initiatives.
Provide support and insight at off-site venues for the planning, management and execution of events/meetings personally or partnering with on-site staff when available to include board level support when needed
Make technical recommendations aligned with company standards, capabilities and broader IT strategy based on client need and productivity goals
Technical Skills

In depth knowledge of Windows, MacOS, iOS and Android Operating Systems
Thorough understanding of collaboration tools and platforms, with an emphasis on Microsoft Teams, but including Zoom and Webex.
Microsoft O365 suite of applications including cloud based and mobile versions as well as use of CoPilot
Working knowledge of ServiceNow
Home networking and wireless troubleshooting and configuration
General knowledge of Audio/Video and clear understanding of how it is used in a meeting environment

Additional Qualifications/Responsibilities

Required Skills

Demonstrate sound business and customer service knowledge, ability to learn quickly and build relationships to effectively support the business
Exceptional customer service skills and a demonstrated record of customer focus
Excellent interpersonal skills with ability to explain technical details to those that are technical or nontechnical
Possess the highest standards of ethics, integrity, compliance and financial stewardship
Highly effective written and oral communications skills
Demonstrate technical resourcefulness and ability to make timely decisions
Ability to deescalate and handle stress and pressure
Must have exceptional analytical, problem-solving, troubleshooting, and technical skills.
Extreme level of discretion in handling confidential information; with a clear understanding of responsibility and compliance related to elevated system access
Candidate should be action and closure oriented; results driven, with the skill to define and implement solutions
Capable of working independently and effectively managing competing priorities
Strong team collaboration is a must, but also self-motivated and ingenious when addressing challenges.

Education Minimum Requirement

Bachelor's degree in computer science or engineering or High School Diploma with 8 years equivalent experience and/or technical Certifications
A minimum of 5 years of customer service and client facing technology support experience.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.