Russell Tobin and Associates is seeking an Executive Event Project Coordinator for our global technology client working in their Redmond, WA location.
Job Title: Executive Event Project Coordinator
Pay: $32.00/hr. to $34.00/hr. (Based on experience)
Schedule: Monday-Friday, 7am to 4pm
Location: Redmond, WA 98052 (Onsite)
Contract Duration: 6-month contract, possible extension or hire
The Coordinator is responsible for managing request intake and logistics execution for customer visits. The Coordinator plays a critical role in creating a world class customer experience for corporate guests, who are primarily executive level customers
.
Responsibilities:
• Ensure Executive Briefing Center (EBC) is customer-ready at all times.
• Setup briefing rooms prior to each briefing with materials including printed materials, supplies, and swag.
• Work from EBC Coordinator Welcome Desk, greet guests and visitors, provide coat checking, provide luggage storage, and escort them to their briefing room.
• Qualification assessment of briefings based on published checklist and availability.
• Coordinate support with internal and external teams and vendors (Catering, Tech, Transportation, etc.), maintain the relationships to ensure consistent quality of service.
• Manage all logistical communication to respective stakeholders.
• Manage briefing supply inventory and ensure all storage areas are organized and place reorders when needed.
• Ensure drink refrigerators and snack bar are stocked.
• Breakdown briefing rooms after each briefing.
• Provide assistance with processes for facility access.
• Meeting all performance and quality metrics
• Initiating process improvement projects within the department and driving them through to completion.
Minimum Qualifications:
• Customer service skills with executives.
• Strong verbal and written communication skills.
• 3+ years of experience in a high-volume customer-facing role.
• Ability to manage and prioritize multiple tasks and responsibilities simultaneously.
• Excellent organization, planning, and time management skills.
• Working knowledge of Microsoft Office Applications
• Ability to work evening overtime as required
Preferred Qualifications:
• Experience in an executive briefing program, executive engagement, or customer tour program is a plus or experience in luxury customer focus hotels/resorts and/or luxury restaurants.
• Proven record of cross-team collaboration and ability to influence decision making.
• Creative problem solver.
• Experience managing a shared team Outlook inbox in addition to their own.
• Experience with Amazon Chime, Slack, and WorkDocs.
• BS/BA degree in hospitality, international reactions, marketing, or equivalent related experience.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.