Position Responsibilities: - Provide discreet, white glove, end-to-end, concierge technical on-site and remote support to the company's executives and corporate users
- Deliver exceptional customer service, resolve complex problems, and implement solutions with little or no guidance
- Take the initiative to expedite and escalate requests to achieve resolutions as needed
- Achieve specific performance metrics via goals, creating/closing tickets, and customer satisfaction ratings
- Work closely with the IT Service Center to provide second line technical support for company's executives and corporate users
- Ensure assigned calls/tickets are responded to, diagnosed, and resolved swiftly and effectively in line with service level objectives
- Other duties as assigned
Required Education and Experience: - Associates Degree and 3 to 4 plus years of experience with executive level support in an enterprise corporate setting with both onsite and remote capacity, Apple configuration and support experience, and collaborating with Android and their related OS environments, Active Directory, MS Office, Windows, Configuration Manager or High School Diploma/General Education Diploma and 5 plus years of the above stated experience
- Experience setting up, installing, cabling, and maintaining company's executive and corporate users' home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
Preferred Education and Experience: - Bachelor's degree in an IT-related discipline i.e., Computer Information Systems, etc.
- Apple, Microsoft Certified Professional, Microsoft Technology Specialist, or equivalent technical certification
- Citrix experience
- Experience setting up, installing, cabling, and maintaining company's executive and corporate users' home offices, including all networking equipment, i.e., Apple, Cisco, VoIP, etc.
- End point management tools experience, i.e., SCCM, JAMF, AirWatch, Adaptiva, Cylance and Printer Logic, etc.
Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.