CornerStone Staffing is currently recruiting for Exceptions Agent for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.
Job Title: Exceptions Agent (Long term temp assignment)
Pay:$18.00 - $21.00/ BOE
Schedule: Monday - Friday 8a - 5p (1 WFH day once meeting metrics)
Job Description:
The Exceptions team is a specialized group within the Collections Department responsible for the timely processing of Insurance claims, SCRA, and Deceased work items received by phone, case, email, paper mail, or report. The role requires acute attention to detail, time management skills, and concise and accurate communication with peers, customers, vendors, and internal partners. Responsibilities can include, but are not limited to:
Job Duties:
- Facilitating phone calls with customers, insurance agents and dealers related to Insurance claims, SCRA, and deceased customers
- Conducting research and quoting accurate account information via phone call and emails to various parties.
- Monitoring accounts after insurance total loss filing, from notification through resolution;
- Documenting all appropriate and relevant information pertaining to the total loss filing within the portfolio and collection systems;
- Coordinating and communicating with vendor on account status and changes;
- Providing support and assistance to customers and vendor partner throughout the total loss process via phone and email;
- Verifying proof of passing and executor of estate documents during the deceased process and following up on DNP eligible accounts;
- Reviewing and approving or denying requests for SCRA protections and modifications;
- Monitor approved manufacturing buyback accounts for payoff funds to ensure proper processing;
- Endorsing vehicle repair checks;
- Ensuring all actions comply with federal/state laws and regulations and company policy.
Requirements:
- Inbound/outbound call center experience with auto insurance background
- Ability to identify SCRA (preferred)
- Administrative skills (working tasks)
- Critical thinking (making sense of activities on accounts)
- Attention to detail and Typing Testing
- Ability to multi-task (navigating multiple systems while on phone calls
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Southlake Office