HomeRiver Group is seeking a detail oriented and organized self-starter. The Eviction Specialist will work directly with tenants as their primary point of contact with HomeRiver Group. The focus of this position is rent collection, eviction, lease and ledger management. This is a remote position.
Essential Functions:
1. Mainly focused on collections, basic administrative questions from residents, some owner communication in regard to collection and eviction efforts.
2. Answer resident phone calls, messages, and emails to resolve opportunities within a timely manner.
3. Route phone calls and emails from tenants, clients, and vendors to the appropriate staff within HomeRiver Group as needed.
4. Maintain an excellent customer service relationship with residents, clients, property managers, and co-workers.
5. Maintain a calendar of scheduled move-ins, ensuring all move-in requirements are completed, and coordinating with the property manager for a timely move in for the residents.
6. Demonstrate the ability to resolve resident complaints and direct pertinent issues and matters to the property manager.
7. Strong ability to effectively communicate with owners, residents, and co-workers.
8. Handling and coordinating HOA and lease violations and following up to ensure required resolution.
9. Coordinate and handle escalations from offshore co-workers as needed to ensure quality resolutions and resident satisfaction.
Education and Experience:
High school diploma or equivalency, college degree preferred
1+ year in customer service or collections experience
1+ year of property management experience
Knowledge of property management software i.e.; Rent Manager, Propertyware, etc.
Must have strong interpersonal skills and drive to provide superior customer service to all parties.
Self-starter attitude and ability to prioritize, handle multiple assignments, exercise judgment, and take ownership of projects in the absence of direct supervision
Team player with strong work ethic, pro-active orientation, who can anticipate needs, is assertive, and highly accountable, with a mature and positive attitude.
What HomeRiver Group Offers Full-time Associates: - Competitive salary, depending on experience.
- A full benefit package including medical, dental, vision, life insurance, AD&D and a flexible spending account (FSA)
- 401(k) plan with employer match of up to 3%
- 10 paid company holidays
- Paid time off (PTO), Volunteer Time Off, Birthday Time Off, and Wellness Time Off
- Voluntary Life insurance, AD&D insurance, long-term disability and short-term disability offered
- Employee Assistance Program
- Remote/WFH based position
If this sounds like the right opportunity for you to start or continue a career in property management, apply today.
ABOUT HOMERIVER GROUP HomeRiver Group is an integrated national platform offering world-class property management services to investors in the single family and multi-family rental markets. Our mission to provide aggressive, proactive, and honest property management continues. This partnership allows us to combine our local knowledge and experience with the tools and resources provided by a larger organization. We strive to be professional, to communicate well, and to continue educating ourselves and our customers. We hold ourselves to the highest standards of integrity and transparency in dealing with our clients, our residents, our vendors, and each other.
Our exceptional employees enjoy a
fun and rewarding team culture. We treat each other with respect, sensitivity, and consideration. Employees also enjoy
competitive pay and
generous benefits. Our belief is that happy employees will provide the best service to our clients and customers.
READY TO JOIN OUR PROPERTY MANAGEMENT TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial
3-minute, mobile-friendly application. We look forward to meeting you.
HomeRiver Group is an Equal Opportunity Employer