Introduction to the Company and Role
When it comes to creating one of a kind events and activations, brands, agencies, and event planners turn to One Chance Media. We believe in the power of interactive, cutting-edge technology to connect brands with individuals and create memorable experiences. At One Chance, we help make events stand out and that is why companies like Facebook, Capital One, NBC, and Microsoft choose to work with us. As an Event Technology and Operations Manager, you would be responsible for preparing and maintaining the hardware/software used at our events and assist in training/managing our Event Managers who will utilize that hardware/software.
Responsibilities of the Role
Here is an outline of what the responsibilities of an Event Technology and Operations Manager are:
Event Manager Training/Support
- You will spearhead training our Event Managers on new services, insuring they are prepared to manage them at an event.
- In addition, you will provide remote support during events to assist in any troubleshooting and quality control.
Equipment/Software Preparation and Maintenance
- Every event has software/hardware that is being utilized to execute our services. Your role will be to ensure that the software has all the correct settings related to the event set and that all the equipment is tested and working. After the equipment returns from the event, you will need to ensure it is still in working order.
Logistics Management
- Reviewing logistical needs to ensure everything we need is provided by either the client, vendor partner, or internal team. You will maintain schedules and an inventory so we know where equipment is at all times.
Onboarding and Managing of Events and Necessary To Dos:
- Updating event management system to ensure all necessary files and details are accessible to other team members (through notion)
- Updating in team meetings on status of events through daily meetings
Internal Team Communication
- Working with sales and account manager to ensure all requirements are being met for the event scope
Successful Qualities
As an Event Technology and Operations Manager, you are being trusted to prepare for a client's event and bring our collective vision to life. It is important then that you then demonstrate the following values and characteristics to help you grow and be successful in this role.
- Communicative
- be communicative with your questions or needs that will assist in making you do your job well.
- Studious
- be attentive in learning how things are done so that you can become more independent in the execution of your responsibilities.
- Thorough
- be detail oriented. As you are managing a variety of details, you need to ensure nothing is missed as that can impact the overall event execution.
- Problem Solver
- there will be times as you're working on a task where something becomes unclear or an unexpected challenge arises. Of course, we are here to help solve said problem, but it is important that you can come up with potential solutions as well.
- Client Centric-Forward Thinking
- clients are hiring us to be the experts in our services and help them create a memorable experience. You need to always be thinking about how the ongoing decisions that are being made by the client, us, or vendor partners will impact that experience and provide comments/suggestions for making sure we deliver the best experience possible.
- Ownership
- We're doing incredible things here and your role is critical to making that happen. Be proud of what you are doing and how you are contributing to that. Your investment and caring about the work shows to everyone you interact with.
Benefits of Working at One Chance Media
- Exciting and ever changing industry
- Small, young, fun, and innovative team
- Ability to learn the ins and outs of the events industry
- Ability to see impact of your work
- Growth within an evolving company
Desired Experience
- Logistics management
- Training team members
- Providing technical support
- Familiarity with Windows operating system
- Working with cameras or other technology products
- Working at enterprise level events like trade shows, conferences, festivals, etc.
- Basic understanding of Photoshop and Illustrator