Event Operations Manager Hotel Covington & The Madison Event Center
Covington, KY
Full-Time In Office
Responsibilities:
- Oversee and execute all private events at Hotel Covington and The Madison Event Center
- Private events include wedding ceremonies, wedding receptions, rehearsal dinners, non-profit fundraisers, celebrations, board meetings, corporate seminars, networking functions, and more
- Recruit, hire, and nurture a team that supports our company culture while providing excellent customer service to our guests
- Create job postings, review applicants, conduct interviews, onboard and train new hires
- Support and manage event staff, up to 80 part-time
- Coach, motivate, and lead by example every day
- Provide necessary tools to event staff to provide the best service to our guests
- Plan and execute quarterly team meetings and annual performance reviews
- Counsel, support, and discipline underperforming event staff
- Review and manage training guide and standard policies for event staff
- Ensure customer service is exceptional at all levels
- Resolving customer issues and concerns when needed
- Training event staff to meet and often exceed customer expectations
- Ensure facilities are properly organized and presentable
- Event spaces are always ready for a new client tour
- Back-of-house areas kept clean and organized
- Manage daily housekeeping and quarterly cleaning schedules
- Collaborate, assist, and work effectively with all other departments
- Including but not limited to Sales, Restaurant, and Culinary Teams
- Attend and participate in weekly meetings
- Ensure all event details are reviewed and finalized for event staff
- Work with the management team to manage labor and supply costs
- Weekly orders with outside vendors
- Negotiate and manage vendor contracts
- Create event schedule, manage, and approve payroll
- Prepare for and execute various in-house events such as client tastings, employee luncheons, employee events, and more
- Manage relationships with vendors and local businesses
- Assist outside vendors while working at our venues, and cultivate positive and professional relationships
- Other duties as assigned
A Successful Event Operations Manager - High achiever, ambitious, and proactive
- Accountable, solution-focused, and motivated
- Exceptional communicator
- Collaborative, flexible
- Motivated, embracing change and challenges
Benefits - Eligible for health, dental, and vision insurance
- 401K available
- Discounts offered at all other businesses