Job Title: Events Coordinator
Department: Events
Reports To: Director of Special Events
Hours: 5 days a week, including weekends (8 and 10-hour shifts)
Job Function:
We are looking for an Events Coordinator to join our team. Our ideal candidate has had proven success in a similar role, has pride and attention to detail, is empathetic towards co-workers and guests, and is confident in a fast-paced role. As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and allowing you to excel and grow.
Job Summary/Property Values:
At the Goodstone Inn & Restaurant, our creative and innovative staff is our most valuable resource. Goodstone's success depends entirely on our staff's personal development and excitement for the job. We pride ourselves on fostering an environment where individual growth is immeasurable and self-starters can bolster their unique talents and abilities.
Whatever role you may have, it is a vital position and essential to the overall success of the Inn & Restaurant. Therefore, we will not expect anything less than excellence from our team. Our philosophy starts with teamwork, respect, honesty, passion, and integrity. Our select group of professionals works together daily to ensure that the Goodstone provides the highest level of service to our guests, who have come to expect nothing less than perfection.
Job Responsibilities include, but are not limited to:
- Generating proposals and estimates, responding to customer questions, and collecting deposits from event hosts.
- Responsible for thoroughly knowing the property and package offerings for Goodstone Weddings, Social, and Corporate Events.
- Responsible for conducting research and studies of the local marketplace to effectively capitalize on our venue's strengths and competitors' weaknesses.
- This position requires the candidate to follow defined event processes and to be self-motivated to follow and report on those processes.
- Responsible for providing support day of events to ensure the success of each event.
- Responsible for creating Event Orders for events and assisting with rental orders.
- Coordinates with the event host on all aspects of the banquet function.
- Oversee all aspects of assigned banquet function activities, ensuring that food counters are correctly set and ready for execution at the appointed time.
- Ability to respond quickly and accurately to guest services
- Display good customer relation skills and take the initiative to greet guests in a friendly manner.
- Plan the event course and orchestrate its completion promptly, quietly, and courteously.
Preferred Education and Experience:
- Bachelor's Degree preferred but not required
- 1-3 years of proven hotel group/event experience, specifically in corporate/catering service segments
- Previous experience with HubSpot, Maestro, and Triple Seat is a plus
- Excellent communication and presentation abilities
- Strong negotiations skills
- Effective organization skills
Knowledge, Skills, and Abilities
- Ability to define and follow standard event processes
- Ability to communicate effectively verbally and in writing
- Ability to problem-solve
- Basic knowledge of Audio-Visual components
- Must be able to speak, read, write, and understand English
- Must be able to work well with coworkers
- Must be able to multi-task, prioritize, and work in an effective and efficient manner
- Must be able to work with a sense of urgency while remaining calm, pleasant, and oriented
- Flexible schedule, able to work evenings, weekends, and holidays.
Company Perks and Benefits:
- Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.
- 401-K Match after a year
- Vacation and Sick Time
- Employee Referral and Bonus Plan
Work Environment:
This job operates in a professional hospitality environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- Must be able to work effectively in a fast-paced, stressful environment, communicate with others, and effectively interact with guests
- Must be able to accept constructive criticism from supervisors
- Must be able to change activity frequently and cope with last-minute room changes
- Must be able to work inside and out in all weather conditions
- Must be able to maintain all cleaning equipment and materials in a safe and sanitary working condition
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently expected to stand for long periods, walk, climb stairs comfortably, use hands to finger, handle or feel, and reach with hands and arms. The employee also requires the ability to lift products occasionally, including supplies of up to 50 pounds.
Additional Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.