Primary Duties and Responsibilities:
• Coordination of onsite and virtual meetings
• Daily phone and email support up to and including communication with sales representatives and faculty
• Run various report to manage workload effectively and efficiently
• For onsite meetings, individual will partner with other supplier partner to ensure onsite needs are met
• Setting up virtual credit cards for dinner meetings
• Communication with Clients and Faculty
• Review documents for accuracy/ensure compliance requirements are met
• Ensuring all meeting materials are complete, accurate and delivered to the necessary recipients on a timely basis and ensure SLAs are met
• Work closely with other team members to ensure successful execution of meetings
• Help the sales force with troubleshooting issues and answering questions
• Manage a very active after-hours duty officer support line
• Post program follow-up to ensure the team has the data necessary for proper close out of a program
• Adherence to various policies (i.e. Confidentiality, sensitive communication, intellectual property)
Competency Requirements:
• Excellent interpersonal skills
• Superior customer service and organizational skills
• Ability to handle a high call and program volume
• Exceptional attention to detail
• Good oral and written communication skills as well as focused listener
• Ability to prioritize, multi-task and to work under tight deadlines
• Demonstrate ability to work in a fast-paced environment
• Ability to work flexible schedules and/or extended hours to meet clients' business needs
• Proficiency in MS-Office, Word, Excel, and Gmail Suite Workspace
Other Education/Skills Experience Desired:
• High School or equivalent
o College Degree Preferred