Job Title : Production Support Analyst 2 - EUC Support Engineer
Location :4511 Horizon Hill Boulevard 3rd Floor, San Antonio, Texas 78229 United States
Travel :25%
Job description: The EUC Support Engineer will work directly with the Disney Business Unit. Depending on the business requirements the hours of work may vary; As an example, 4 days of 10 hours, or 5 days of 8 hours. There are also times when out-of-hours work will be required and expected.
The EUC LTP support engineer provides Cast Member service support in solve and supporting Windows operating systems, authorized applications and peripherals enabling the Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.
Key Responsibilities: Demonstrate basic knowledge across operating systems, applications, and technologies
•Be able to work autonomously
•Understand the responsibility of your employer, while working under the direct operational direction of the client
•Advanced solve skills
•Good communication skills (written and verbal)
•Provides ongoing support of the standard hardware/software needs of the Cast Member
•Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
•Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
•Service delivery tool experience (ServiceNow experience a plus)
•Ticket management. Accept, manage, update, and close out tickets within guidelines
•Driving to various Disney locations (mileage expenses are reimbursable)
•Install and update operating systems and applications as required
•Assist level 1 and level 2 engineers solving issues
•Provide support functions for assigned projects requiring the level 2/3 engineer expertise
•Restoration of files and operating systems
•Be flexible, work as a team, be ready to work on all onsite services and projects
Required Skills:•Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
•5 years' experience providing onsite support in an enterprise environment
•Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
•Extensive experience with Microsoft 365 product family
•Excellent communication (verbal and oral) skills to interact with Cast Member at all levels
•Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
•Associate or bachelor's degree desired
Desired Qualifications:
•Working knowledge of Active Directory and secure LDAP
•Working knowledge of MS ADFS Working knowledge of Public Key Infrastructure (PKI)
•Very strong working knowledge of Windows 10 and higher
•Very strong working knowledge of MAC's (including JAMF)
•Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
•Working knowledge of CrowdStrike security platforms
•Experience with BitLocker disk encryption
•Tech Certifications (A , Hardware, Microsoft certifications a plus)
Desired Skills:•Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
•From the above, ensure you communicate when there is any deviation
•This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you - across all EUC responsibilities
•Have a full, clean driving license
•Have access to a roadworthy vehicle
Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.
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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Infrastructure Organization: CIS US MS Title: EUC Senior Support Engineer Location: TX-San Antonio Requisition ID: 078844