Summary: Responsible for installing, maintaining, repairing, overseeing, and managing routine Electronic Surveillance and Security Systems (ESS) operational processes and full lifecycle asset management, including procurement, inventory, and retirement of hardware and software assets. The role also provides technical oversight of the support processes for all ESS systems. Additionally, it offers end-user and process support for all ESS systems and the DRJTBC radio system.
Minimum Experience and Abilities: High School diploma, or general equivalency degree, and five (5) years of experience in related electronic security and surveillance installation and maintenance and/or electrical experience.
Role and Responsibilities include the following. Other duties may be assigned. - Perform maintenance on network servers, MPLS network, Access control, Wireless Network, CCTV systems, Genetec NVMS, BriefCam, Generac generators, Aperio and Harmony ACS/door lock components.
- Repair and replace defective ESS system components.
- Perform ESS project maintenance and systems upgrades.
- Coordinate ESS Integrators service contract and subcontractors' requirements.
- Monitor and respond to alerts from the ESS network monitoring systems and cyber security software.
- Evaluate and recommend ESS systems upgrades using the Test bench simulator.
- Complete preventive and manufacturer's recommended maintenance on ESS systems.
- Coordinate and schedule fire alarm system repairs, testing and preventive maintenance with subcontractors.
- Schedule and conduct traffic control (Maintenance Protection of Traffic) for lane closures to facilitate scheduled ESS maintenance.
- Create and maintain preventive maintenance plans for all ESS systems and equipment, including, but not limited to generators, UPS's, servers, camera systems, access control systems, door locks, etc.
- Install and maintain new ESS cameras, servers, and other ESS Components.
- Install and maintain ESS video management software, CCTV, and access control.
- Troubleshoot ESS video management software and hardware component failures.
- Install and maintain electric door locks and card readers.
- Coordinate the installation of new radios and radio repairs.
- Assist with the maintenance of and coordination of repairs associated with Bridge Security Operations such as the Bridge Shelters and the Primary Control Center (PCC)/Secondary Control Center (SCC).
Education and Experience High School diploma, or general equivalency degree, and five (5) years of experience in related electronic security and surveillance installation and maintenance and/or electrical experience.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Clerical
Knowledge of office procedures.
Skill in the operation of office equipment.
Communication
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to read and understand information and ideas presented in writing.
Ability to communicate information and ideas orally and in writing so others will understand.
Ability to speak on a one-to-one basis using appropriate vocabulary and grammar to obtain information, and to explain policies and procedures, etc.
Ability to make oral group presentations to provide information or explain policies and procedures.
Skill in discussing a variety of job-related topics on short or no notice.
Skill in handling rapid changes in conversation, involving difficult questions.
Ability to speak with persons of various social, cultural, economic and educational backgrounds.
Skill in listening perceptively and conveying awareness.
Ability to prepare concise reports.
Computer Use
Skill in using computers and computer applications, including spreadsheet, database, and word processing software.
Ability to operate a computer with a general understanding of application software, and an understanding of the internet.
Ability to learn office-specific software.
Critical Thinking/Problem Solving/Analysis
Skill in analyzing and organizing technical data.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Skill in active learning by understanding the implications of new information for both current and future problem-solving and decision-making.
Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
Ability to exercise sound judgment in making critical decisions.
Ability to implement new systems and procedures and to evaluate their effectiveness.
Skill in perceiving and defining cause and effect relationships.
Forward thinker with the finesse to anticipate and meet organizational and customer needs, including adapting work
methods in response to new information, changing conditions, or unexpected obstacles.
Health & Safety
Knowledge of applicable safety requirements.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective public safety security operations for the protection of people, data, property and the Commission.
Ability to react quickly and calmly in emergency situations.
Interpersonal
Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability to work effectively within a complex organization structure.
Ability to work successfully as a member of a team and independently with moderate supervision.
Ability to understand and follow instructions.
Skill in establishing rapport and gaining trust of others.
Skill in negotiating, exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
Skill in working as part of a team and collaborating with colleagues.
Ability to establish and maintain cooperative working relationships with key stakeholders including, but not limited to, subordinates, co-workers, superiors, the public, community organization and other public agencies.
Managerial/Supervisory/Project Management
Knowledge of project planning, cost estimating techniques and implementation.
Organizational skills in managing projects simultaneously while maintaining a satisfactory work product.
Skill in material resources management through obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Ability to train others.
Physical (In addition to the Physical Demands described below, this position specifically requires the following knowledge, skills and or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.)
Ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Ability to make precisely coordinated movements of the fingers of one or bother hands to grasp, manipulate, or assemble very small objects.
A physical condition adequate to permit full performance of duties.
Ability to work at varied heights.
Ability to work on elevated surfaces.
Ability to work in inclement weather.
Ability to climb poles or ride in bucket attached to truck-mounted boom to remove broken or defective wires.
Ability to work evenings, nights, and weekends as necessary, including, but not limited to emergency recall.
Self-Management
Skill in performing a variety of duties, often changing from one task to another of a different nature.
Skill in performing under the stress of frequent interruptions and/or distractions.
Skill in setting priorities which accurately reflect the relative importance of job responsibilities and ability to complete work in a timely manner where there are:
- Changes in workload
- Changes in assignment
- Pressures of deadlines
- Competing requirements
- Heavy workload.
Skill in working independently and following through on assignments with minimal direction.
Ability to accept equivocal circumstances and take action where answers to a problem are not readily apparent.
Ability to self-motivate, be results oriented, and possess familiarity with related technological developments.
Skill in managing one's own time and the time of others.
Skill in completing assignments accurately and with attention to detail.
Ability to work under pressure and meet close deadlines.
Skilled-Craft and Services
Skill in use of standard tools and equipment of the profession.
Skill in determining the kind of tools and equipment needed to do a job.
Skill in installing equipment, machines, wiring, or programs to meet specifications.
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