Overview One of America's largest retailers is seeking a growth-oriented ESP Sales Supervisor to join their premier in-house Center team. Be a part of a nationwide contact center focused on customer service and sales initiatives.
Responsibilities- Lead and manage a dynamic team of 15-20 salespeople, steering them towards achieving goals set by senior management.
- Motivate the team to explore new deals, identify prospects, and effectively engage with clients.
- Mentor, coach, and train the team to enhance their effectiveness as sales professionals, aiming to surpass departmental KPI goals.
- Innovate and implement new sales initiatives, strategies, and programs targeting key demographics.
- Develop and impart comprehensive training to agents on effective sales pipeline management.
- Cultivate positive team morale through transparent communication, engaging contests, and constructive issue resolution.
- Provide inspiring sales and professional leadership, fostering a collaborative and high-performing team.
- Collaborate with management to refine strategies and procedures that benefit both employees and customers.
- Assist in promoting internal business channels, such as Lead Generation, for sustained growth.
- Actively participate in identifying additional sales opportunities to maximize team performance.
- Engage with customers as needed, delivering professional and excellent customer service.
Qualifications & Skills- Property & Casualty Licensed or ability to acquire a Property & Casualty License
- Minimum 2 years of Supervisory/Management experience in the Insurance Field
- Preferred track record of superior performance metrics
- Strong negotiation skills
- Effective decision-making abilities
- Demonstrated leadership skills
- Excellent verbal communication skills and telephone manner
- High proficiency in the use of MS Office Suite and Salesforce