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Job Description
Role: ITOM Lead
Experienced in implementation of ITOM solution using industry best practices
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• 3rd party software integrations with ServiceNow
• Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
• MID Server management experience
• Experience in multiple ServiceNow implementations Good to have Experience
• Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
• Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Understanding of Application and Technology Portfolio Management
• Experience with discovery technologies (ADDM, TADDM, UD, etc.)
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
• Experience of custom applications development
• Experience in working on Performance Analytics
• Design and modification of ServiceNow Service Portal.
• Domain Separation and designing the Process and data flow within various domains
• Knowledge of LDAP/Active Directory/SSO.
Date Posted: 28 April 2025
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