ERP Support Coordinator

Pilatus is hiring an ERP Support Coordinator to join our team in Broomfield, CO. In this role, you will be responsible for ensuring the smooth and efficient operation of the Enterprise Resource Planning (ERP) system. You will also provide technical support, troubleshoot issues, and coordinate system developments and upgrades. A successful person in this position will deliver excellent internal customer service and possess a high attention to detail. Take your career to the next level by joining Pilatus Business Aircraft.

What you do

Provides service desk ticket support

Sets up new users and security templates as needed within ERP platform

Works with data analysts to support visualization and reporting tools including Crystal Reports & MS PowerBI

Communicates ERP system issues to software provider when needed for support

Updates ERP database when required utilizing in-house scripts

Provides new and existing users with ERP guides and standard user navigation as needed

Supports the internal ERP super-user group regarding bug fixes and version upgrades

Other Duties/Responsibilities

Works with Cyber Security Analyst to ensure ERP systems are protected and secured

Other tasks as assigned by the Director IT or ERP Team Leader

What you bring

Associate's degree or equivalent training and experience

1-2 years of experience in ERP system administration or support

Knowledge of Component Control Quantum ERP preferred

Ability to organize and administer multiple tasks simultaneously

Manage ticket queue and prioritize as necessary

General knowledge of creating reports within Crystal Reports and Power BI preferred

Ability to use and learn SQL queries to update the Oracle Database associated with Quantum Control

Excellent communication, interpersonal, and organizational skills

Highly attentive to details and adapt quickly to changing priorities

Works well in team environment and independently

What we offer

11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus

90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually

Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually

401(k) retirement plan matching up to 6%

Life and long-term disability insurance premiums paid in full

Tuition assistance available annually after the first year