As the Equipment Operations Specialist you will be responsible for supporting the HR Department and Operations team. The right candidate is ethical, hyper-organized and committed to providing excellent service.
What We Seek:
- A service-oriented self-starter with outstanding organizational and time-management skills.
- A positive attitude coupled with genuine integrity and accountability.
- Technically adept, team-oriented, and committed to ensuring an outstanding customer experience by paying close attention to details.
- A collaborative team player, always ready to contribute innovative and constructive ideas to enhance our team's success and efficiency.
- Proactive and reliable, taking initiative and consistently following through.
- Capable of working with both urgency and discretion.
- Comfortable thriving in a fast-paced, startup environment.
- Demonstrated ability to effectively manage time to consistently achieve daily, weekly, and monthly objectives.
- Strong relationship-building skills, adept at multitasking, and adaptable to rapidly changing priorities.
Key Responsibilities:
- Maintain an accurate, up-to-date inventory of all IT equipment using asset management tools (e.g., spreadsheets, ITAM software, or tracking systems).
- Track the physical location and assignment of laptops, monitors, and other peripherals across departments and teams.
- Manage shipping and receiving of devices-ensuring timely delivery and return of equipment to employees, contractors, and clients.
- Inspect all incoming and outgoing equipment for damage, wear, or technical issues.
- Clean, reset, and reimage returned devices for reuse or storage.
- Perform basic repairs or coordinate with IT support to troubleshoot and escalate hardware issues.
- Maintain documentation of serial numbers, asset tags, user assignments, and equipment movement logs.
- Generate reports on equipment usage, device status, stock levels, and upcoming hardware needs.
- Collaborate with the IT, HR, and Facilities teams to ensure seamless onboarding and offboarding of employees with the proper equipment.
- Package and label equipment for safe and secure shipping domestically.
- Work with shipping carriers and vendors to schedule pickups and deliveries.
- Receive and inspect deliveries of new equipment, verifying order accuracy and condition.
- Travel to client locations for equipment pickup if necessary.
- Interact with employees, responding promptly and professionally to inquiries via phone and email, delivering exceptional service.
- Coordinates office supply ordering and management.
- Arrange travel accommodations, including booking, rebooking, or rescheduling flights, hotel accommodations, dining reservations, and ground transportation as required.
- Assist in organizing company events and meetings, including setting up conference rooms and arranging catering.
- Manage online orders for gifts, birthday gift cards, holiday gifts, etc.
- Ensure accuracy and consistency of all employee data across various systems.
- Handle confidential information with discretion.
- Provide prompt follow-through on issues and proactively communicate information to leadership to ensure smooth business operations.
- Maintain confidentiality when handling sensitive information, documents, emails, employee inquiries and complaints.
- Collaborate with team members on various projects as needed.
Qualifications:
- 2-4 years of experience in a similar role.
- Prior experience with onboarding and offboarding processes.
- Strong customer service skills.
- Detail-oriented, accurate, and organized in task completion.
- Excellent verbal and written communication skills.
- Efficient time management abilities.
- Capacity to manage and prioritize multiple projects simultaneously in a fast-paced environment.
- Intermediate proficiency in MS Office applications (Excel, Word, Outlook).
- Need a clean DMV record and a dependable car.
- Ability to move and lift up to 25 lbs.
Type: Full-time (40 hours/week)
Location: Hybrid schedule, Campbell, CA
Hours: 8:30 am to 5:30 pm PST with flexibility for after-hours work if required
Compensation: $50,000 to $70,000 per year (DOE)