Department: 12279 Advocate Aurora Health Corporate - Imaging Services
Status: Full time
Benefits Eligible: Yes
Hours Per Week: 40
Schedule Details/Additional Information: Monday - Friday 9-5. On-call Rotation 24/7
Major Responsibilities: - Develops technical and/or non technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff.
- Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
- Performs and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary.
- Effectively communicate with users addressing certain aspects of complex project requirements such as specifications definition/review, impact monitoring, user updates, training, needs definition and related support; effectively explain the functioning of the application software and related systems to the users. Communicates and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality.
- Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possess expertise in the clinical service lines business unit plus an understanding of the IT organization's systems and capabilities. Negotiates agreements and commitments by facilitating communication between clinical service lines, business units and IT from initial requirements to solutions.
- Serves as an experienced Information Technology advisor providing users a better understanding of Epic platform and other computer software capabilities and limitations. Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data.
- Analyzes business and clinical service line operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assist in the business process redesign and documentation as needed for new technology. May make recommendations for buy vs. build decisions and do feasibility studies.
- Prepares project plans, which includes definition, scope, resources and schedules; prepares a detailed project timeline and budget estimate and completes programs and projects within established budget and deadlines.
- Coordinates of all aspects of assigned system development, implementation, operation and maintenance; including application design, development, testing and documentation, development tool, network and operating system maintenance and system performance monitoring. Works to assure maximum system availability and data integrity. Coordinates the development of reports, queries, forms and screens to meet process and information needs of users.
Licensure, Registration, and/or Certification Required: Education Required: - Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
Experience Required: - Typically requires 5 years of experience in an IT or clinical environment with working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.
Knowledge, Skills & Abilities Required: - Certification Addendum
- Team members will obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.
- Proficient in using EPIC and other applications, operating systems and databases to include the hardware, platform, connectivity, and interface design.
- Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures.
- Strong project management skills with ability to use project management software.
- Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members.
- Organizational and analytical skills. Strong ability for technical problem solving, logical and organized thinking. Strong problem and issue resolution skills.
- Strong written and oral communication skills. Ability to effectively handle customer contacts.
- Ability to work closely with health care application users, vendors, and technical professionals.
- Proficient in translating user requirements into system specifications. Understanding of change management practices and procedures.
- Demonstrated understanding of technical components and how they relate to applications.
Major Responsibilities: - Assists with testing and implementing system and application software installations and upgrades. Participates in change management/control. Assists with workstation and server administration.
- Performs data backups and assists with recoveries. Assists with execution of capacity monitoring processes. Assists with disk space management and license management.
- Assists with execution and monitoring of quality assurance processes. Quality assurance ensures proper system operation, optimum performance and freedom from defects.
- Participates in on-call rotation. Assists with problem resolution and solves routine problems. Assists with vendor problem and issue resolution.
- Codes, tests, debugs, documents, and maintains routine application support software such as utility programs, macros, subroutines, and control modules. Makes routine modifications to purchased applications to fit specialized needs and configurations.
- Supports and assists with the installation of routine clinical device or other ancillary device integration solutions.
- Assists with assembling and documenting technical requirements of computer systems to meet business requirements.
- Assists with design of application support software such as utility programs, macros, subroutines, and control modules from detailed specifications.
- Communicates with project coordinators in order to keep them informed with regard to project status and potential problem areas. Assists with evaluating client requests to determine impact and effort required.
Licensure, Registration, and/or Certification Required: Education Required: - Associate's Degree in Computer Science or related field.
Experience Required: Knowledge, Skills & Abilities Required: - Basic knowledge of hardware and software as used in the clinical and/or business setting.
- Ability to translate user requirements into system specifications.
- Average organizational and analytical skills.
- Average problem and issue resolution skills.
- Average written and oral communication skills.
- Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
Preferred remote locations in IL, WI, NC, GAFully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Due to complex requirements, remote work is
NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation).
No relocation, No Sponsorship for any visa for this position. Physical Requirements and Working Conditions: - Must be able to sit up to 80% of each workday.
- Must be able to perform fine hand manipulation when using computer keyboard.
- Must have ability to perform a considerable amount of work related travel (approximately 40% of time) and therefore may be exposed to road and weather hazards.
- Exposed to normal office environment.
- Must operate all equipment necessary to perform the duties of the job.
- This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Pay Range $46.55 - $69.85
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