Company Summary EchoStar is paving the way for the future of connectivity with an impressive range of services including satellite television, live-streaming, on-demand programming, smart home installations, and mobile plans. Our renowned brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.
Department Summary Joining our team as a technician means you'll deliver top-notch TV and Smart Home solutions to countless customers. We provide thorough training to ensure you drive a world-class customer experience, helping more Americans enhance their homes with each visit. You'll play a crucial role in our organization, and your efforts contribute to our recognition as a six-time J.D. Power award winner for Customer Satisfaction.
What's In It for You? - Career Growth: Many of our current leaders started in this role. Display determination and you'll find ample opportunities to advance within an organization committed to your success.
- Compensation Increases: Expect a guaranteed promotion to Level 1 after 6 months with a pay increase of $1.00 per hour. Performance-driven promotions offer 5% pay increases at Level 2 and 10% at Levels 3 and 4.
- Performance Incentives: Potential to earn up to $6,400 in your first year and $9,100 in subsequent years through performance-based bonuses. High performers can also redeem AwardPerqs for exciting rewards such as flights, excursions, electronics, and more.
- Comprehensive Benefits: Enjoy paid training, time off, holidays, plus Medical, Dental, Vision, and Life Insurance with a Health Savings Account.
- Workplace Variation: Experience a unique blend of independent problem-solving, teamwork, and engagement with loyal customers.
- Exclusive Perks: Benefit from free DISH TV programming valued at $114.99/month, along with discounts on Sling TV and Boost Mobile phone plans.
- Financial Security: Enjoy a 401(K) with company match and an Employee Stock Purchasing Program (ESPP).
- Continued Education: Take advantage of Tuition Reimbursement to further your career development.
- Tools Provided: Receive a DISH-supplied van, tools, and uniforms.
What You'll Be Doing: As a Field Technician, you will be the face of DISH in customers' homes, making their lives easier while exploring smart home possibilities. Your key responsibilities include:
- Working independently with the support of your team.
- Managing your schedule to drive success in a competitive environment.
- Building rapport with customers to ensure an exceptional experience.
- Installing and servicing DISH products and smart home solutions.
- Educating customers on product usage and smart home benefits.
- Selling products and services to enhance their home entertainment experience.
- Representing the company with professionalism and respect.
Our Training Program Offers You: - A process-based approach to drive customer satisfaction effectively.
- Best-in-class practices developed by our experienced technicians.
- Knowledge of tool selection and proper usage.
- Insights into modern Smart Home technology to educate customers effectively.
Skills, Experience and Requirements - Customer Focus: Exceptional ability to build rapport and ensure satisfaction.
- Problem-Solving: Strong aptitude for resolving complex issues tailored to a diverse customer base.
- Determination: Ready to tackle challenges, including working in tight spaces and varying weather conditions.
- Adaptability: Comfort in a dynamic work environment that values agility.
- Physical Requirements: Able to stand on ladders (up to 40 feet), lift over 70 lbs, and meet the weight limit requirement of 335 lbs.
- Licensing: Valid driver's license with a clean driving record.
- Flexibility: Willingness to travel and work shifts that may encompass evenings, weekends, or holidays.
Salary Ranges Compensation: $25.25/Hour
Benefits Our health benefits encompass flexible spending accounts, HSAs, a 401(k) Plan with company match, ESPP, career growth opportunities, and a flexible leave policy. Comprehensive benefits details are provided upon request.
Candidates will need to successfully complete a pre-employment screen, including a drug test and DMV check. Our company highly values inclusivity and is devoted to providing individuals with a criminal record a fair chance at employment, per legal guidelines.
This position is posted for a minimum of 3 days and may extend by an additional 3 days until filled.