Entry-Level IT Technician

Entry-Level IT Technician - Apple & Tech Device Repair

Locations: Minneapolis, MN (1624 New Brighton Blvd. Minneapolis,MN 55413 )
New Brighton, MN (711 5th St SW, suite 400, New Brighton,MN 55112)

Job Type: Full-Time & Part-Time

Start Your Career in Tech-No Experience Needed.

Are you tech-savvy, hands-on, and ready to launch your IT career? Gophermods is hiring Entry-Level IT Technicians for our device repair and customer support teams. We offer paid, hands-on training and a clear path toward industry certifications like CompTIA A+, Network+, and Security+-no prior experience required.

We provide on-the-job training, tools, and mentorship to help you succeed in the fast-growing field of electronics repair and IT support.

Responsibilities

As an IT Repair Technician, you may:

• Diagnose and repair smartphones, tablets, laptops, and gaming consoles (training provided)
• Deliver outstanding customer service and tech support in person, via phone, and over email
• Perform troubleshooting and follow repair procedures and safety protocols
• Maintain accurate documentation and case notes in our repair systems
• Support education and business clients with device preparation and bulk repair projects
• Keep your workspace clean and organized and contribute to store operations
• Collaborate with team members to improve repair processes and workflows

Training & Certification Path

In your first year, you'll receive:

• 1-on-1 training with experienced repair specialists
• Ongoing mentorship and performance reviews
• Hands-on experience with a wide range of Apple devices and other consumer tech
• Eligibility to complete CompTIA A+, Network+, and Security+
  • Bonuses upon successful completion of certification exam

• Requirements

We're looking for individuals who are:

• Passionate about technology and eager to learn new skills
• Reliable, detail-oriented, and organized
• Excellent communicators with strong interpersonal skills
• Able to lift up to 30 lbs and perform manual repair work (standing, fine motor skills)
• Comfortable working in a fast-paced, team-based environment
• Available Monday to Friday, with flexibility in schedule

No prior tech repair experience is required. Retail, customer service, or tech support experience is a plus.

Compensation & Benefits

• Starting Pay: $16-$21 per hour, based on experience
• Bonuses: Performance-based bonuses & commissions
• Annual Raises: Up to 8% increases based on performance
• Paid Time Off (PTO): Two weeks paid vacation per year + Two week of unpaid time off per year
• Health Benefits: Medical, dental, and vision insurance (50% employer-covered)
• 401(k): Retirement plan with 4% employer match
• Disability Insurance: Short- and long-term coverage included
• Flexible Scheduling: No nights or weekends
• Professional Development: Career growth, internal promotions, and leadership training

Apply Today

Whether you're starting fresh or switching careers, we'll help you build valuable, marketable tech skills from day one. Join a team where you'll be supported, challenged, and appreciated.

Click Apply Now to begin your journey at Gophermods.