Entry Level IT Support Tech

Job Description Job Description

A-Line Staffing is actively searching for multiple entry to Entry-level IT support Technicians for a major healthcare company located in Smithfield, RI. This is an exciting opportunity with a client that is looking to move fast for the right candidate. Please contact Brad Zidek at Click Here to Email Your Resumé for immediate consideration.

Job Description:

This entry level position requires the prompt technical responses employees and customers regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, repairs and maintenance. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.

Experience:

A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred.

For immediate consideration please contact Brad Zidek at , or by email at .