Entry-Level Dispatcher

ECS is seeking an Entry-Level Dispatcher to work in our Dulles, VA office

Entry-level position that effectively performs the following: event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases.

Minimum Requirements:

• Possess a high school diploma or General Educational Development (GED) diploma.

• Be a citizen of the United States of America per contract.

• Be 18 years of age or older.

• Be able to attain and maintain a USPIS Moderate Background Investigation (MBI)
Clearance.

• Be able to sit for an extended period of time while monitoring multiple computer monitors.

• Be able to maintain professionalism under highly stressful situations.

• Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.

• Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.

• Be able to speak the English language clearly and fluently.

• Be able to provide quality customer service while communicating with internal and external parties.

• Be able to hear ordinary telephone and radio conversations with either ear.

• Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.

• Be able to type a minimum of 45 words per minute (WPM).

• Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).

In addition to the above minimum requirements, prior experience with alarm monitoring and
computer-aided dispatch (CAD) software is desirable

• Effectively monitor radio communications.

• Provide timely response to requests for information.

• Monitor intrusion detection systems (IDS) using automated alarm monitoring software.

• Initiate internal and external law enforcement response based on defined criteria.

• Accurately capture and document event information.

• Ensure the accuracy of information stored in the alarm database.

• Provide professional customer service to internal and external parties.

• Monitor biological detection systems (BDS) and initiate dissemination of information.

• Communicate clear and concise information via telephone and radio communications.

• Access and communicate intelligence data maintained in internal and external databases.

• Query, enter, and update electronic records.