Our growing team is looking for an enthusiastic and motivated
Entry-Level Customer Service Representative to help us provide outstanding support to our clients and event participants. This is the perfect opportunity for someone who thrives in a fast-paced, customer-focused environment and wants to kick-start their career in event marketing.
Key Responsibilities: - Customer Support: Respond to customer inquiries via phone, email, and chat, providing detailed information about our events, services, and company policies.
- Issue Resolution: Address and resolve customer concerns in a professional and timely manner, ensuring a positive experience.
- Data Entry: Accurately input customer information and event-related updates into our CRM and database systems.
- Order Processing: Assist customers with event registrations, ticket purchases, returns, and exchanges.
- Collaboration: Work closely with event marketing teams and supervisors to enhance service processes and ensure a smooth customer experience.
- Customer Feedback: Collect and document feedback to continuously improve our services, events, and offerings.
Required Qualifications: - High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with professionalism, empathy, and patience.
- Excellent problem-solving abilities and attention to detail.
- Ability to thrive in a fast-paced, team-oriented environment while meeting performance goals.
Why Join Us? - Competitive Compensation: We offer a competitive salary and benefits package.
- Career Growth Opportunities: We believe in promoting from within and offer pathways for career advancement in the event marketing industry.
- Training & Development: Receive comprehensive training to enhance your customer service skills and event knowledge.
- Supportive Environment: Join a friendly, dynamic team that values collaboration and professional growth.