Entry Level Customer Service Representative

Are you eager to dive into the dynamic world of telecommunications? Join Elite Direct Management in Pomona as an Entry Level Customer Service Representative.

Elite Direct Management , the architect of market momentum for telecom giants, meticulously orchestrates sales and marketing campaigns that propel Frontier's expansion. We are seeking an empathetic, coachable Entry Level Customer Service Representative to join our esteemed Frontier campaign in Pomona. This role equips ambitious individuals with training and mentorship to excel in customer service and client retention in a growth-focused environment.

As an Entry Level Customer Service Representative, you'll immerse yourself in Frontier's customer support operations, gaining hands-on training in everything from high-speed internet, cutting-edge TV, and reliable voice services to refining your problem-solving and customer communication expertise. This experience will set you up for long-term success in customer engagement and retention.

• Engage proactively with customers in retail environments and local events, fostering a welcoming atmosphere and assisting with inquiries.

• Undergo comprehensive training on Frontier's fiber internet, TV, and voice solutions, developing expertise in telecommunications products.

• Provide clear and detailed assistance, addressing inquiries on Frontier services, promotions, billing, and basic technical support.

• Assess customer needs, identifying opportunities to recommend tailored Frontier services that best suit their requirements.

• Troubleshoot Frontier devices and services, patiently guiding customers through steps to resolve common technical issues.

• Facilitate account management, assisting with service upgrades, payments, and changes to ensure a seamless customer experience.

• Apply effective engagement strategies, building strong customer relationships through trust and meaningful interactions.

• Keep accurate records of customer interactions, service concerns, and resolutions in the CRM system for efficient follow-ups

• Collaborate with sales teams, contributing to a dynamic, customer-focused, and results-driven work environment.

• Participate in ongoing training, refining product knowledge, customer service skills, and staying informed about Frontier offerings.

• A high school diploma or GED is required; some college coursework or an Associate's degree in Business, Customer Service, or a related field is a plus.

• 0-1 years of experience in a customer-facing role showcasing strong interpersonal skills. Prior customer service experience is a bonus, but not required - we provide full training.

• Exceptional verbal communication and active listening skills, with a natural ability to connect, empathize, and build rapport with diverse individuals.

• A highly coachable attitude and a genuine eagerness to learn new skills, adapt to dynamic customer service scenarios, and absorb product knowledge quickly.

• A proactive and empathetic personality, comfortable initiating conversations and providing assistance to the public in a helpful manner.

• Strong work ethic and a commitment to providing outstanding service in a fast-paced, yet supportive, environment.

• Reliability and punctuality are essential for this full-time role, demonstrating commitment to your training schedule and contributing consistently to team efforts.

• Flexibility to work full-time retail hours, which typically include evenings, weekends, and some holidays, as required by customer demand and operational needs.

• Reliable personal transportation for commuting to residential locations in and around Pomona, CA.

• Must be at least 18 years of age and legally authorized to work in the United States.

Visit to explore our team and apply via CareerBuilder. We look forward to meeting motivated Entry Level Customer Service Representatives.