Join Ideaboxpro as a Entry Level Customer Service Assistant At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake.
Position: Entry Level Customer Service Assistant Description: We are seeking an enthusiastic and detail-oriented Entry Level Customer Service Assistant to join our dynamic team. This is an exciting opportunity for individuals who are passionate about providing exceptional service and who thrive in a fast-paced environment. As a Customer Service Assistant, you will serve as the first point of contact for our customers, helping to address their inquiries, resolve issues, and ensure that they have a positive experience with our company.
Responsibilities: - Handle customer inquiries and requests via phone, email, and live chat in a professional manner.
- Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions within our database.
- Provide information about products and services to customers, guiding them in their purchasing decisions.
- Assist in the onboarding process for new customers, ensuring a seamless experience.
- Collaborate with team members and various departments to facilitate smooth service delivery.
Qualifications: - High school diploma or equivalent, with relevant experience in customer service preferred but not required.
- Strong verbal and written communication skills in English.
- Ability to handle challenging situations with a calm and positive attitude.
- Proficiency in using computers and familiarity with customer service software.
- Exceptional interpersonal skills and a genuine desire to help others.
- Strong organizational skills and attention to detail.
Benefits: - Competitive hourly wage: $21 to $26 per hour.
- Opportunities for career growth and development.
- Comprehensive health and wellness benefits.
- Paid time off and holiday pay.
- Collaborative and supportive work environment.
Work Details: - Work Type: In-person
- Hours: Minimum 40 hours per week
- Location: San Antonio, TX
Important: This is an in-person position, and work will be conducted at our San Antonio office.
If you're ready to join a team committed to excellence and provide outstanding service, this is the opportunity for you.