Join Ideaboxpro as a Entry Level Customer Service Assistant At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake.
Position: Customer Service Representative Description: We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their overall experience with our brand. As an Entry Level Customer Service Assistant, you will interact with customers via phone, email, and in-person, handling inquiries, processing orders, and resolving issues with a positive attitude.
Responsibilities: - Assist customers with product inquiries and provide information about services offered.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Process orders and manage transactions efficiently using our customer management systems.
- Maintain accurate records of customer interactions and transactions in the database.
- Collaborate with team members to improve customer service processes and share feedback.
- Provide support during promotional campaigns and special events to enhance customer engagement.
Qualifications: - High school diploma or equivalent; bachelor's degree preferred but not required.
- Strong verbal and written communication skills.
- Ability to work well in a team-oriented environment.
- Customer service experience is a plus but not mandatory; we welcome entry-level professionals.
- Basic computer skills and proficiency in Microsoft Office Suite.
- Strong organizational skills and attention to detail.
Benefits: - Competitive hourly wage: $21 to $26 per hour.
- Opportunities for career growth and development.
- Comprehensive health and wellness benefits.
- Paid time off and holiday pay.
- Collaborative and supportive work environment.
Work Details: - Work Type: In-person
- Hours: Minimum 40 hours per week
- Location: San Antonio, TX
Important: This is an in-person position, and work will be conducted at our San Antonio office.
If you're ready to join a team committed to excellence and provide outstanding service, this is the opportunity for you.