Job Description
Job Description: We are seeking a highly motivated and detail-oriented Entry Level Customer Service Assistant to join our team. In this role, you will provide exceptional service to our customers, addressing inquiries, resolving issues, and ensuring overall satisfaction. This is an excellent opportunity for individuals looking to develop their skills in customer service and grow within a supportive team environment.
Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Assist customers with product information, order status, and troubleshooting
- Process orders and handle returns or exchanges as needed
- Maintain accurate customer records and update account information
- Provide feedback and insights to improve customer service processes
- Collaborate with other departments to resolve complex issues
- Ensure customer satisfaction by delivering excellent service at all times
- Follow up with customers to ensure their needs have been met
Qualifications: Qualifications
Skills & Qualifications: - Strong communication and interpersonal skills
- Ability to handle customer inquiries with patience and professionalism
- Excellent problem-solving abilities
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
- A positive and proactive attitude
- High school diploma or equivalent required; additional qualifications in customer service preferred
Additional Information
Benefits: - Competitive salary
- Opportunities for career growth and advancement within the company
- Health and wellness benefits
- Paid time off and holidays
- A supportive and collaborative work environment