Entry Level Customer Service Agent

Job Title: Entry Level Customer Service Agent

Location: San Antonio, TX
Job Type: Full-time
Job Summary:

We are seeking an enthusiastic and dedicated Entry Level Customer Service Agent to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, providing them with exceptional service and support. You will have the opportunity to develop your communication and problem-solving skills while working in a fast-paced environment.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and friendly manner.
• Assist customers with account-related issues, including billing and service inquiries.
• Resolve customer complaints by identifying the issue and implementing effective solutions.
• Provide accurate information about products and services offered by the company.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in basic computer skills, including experience with Microsoft Office Suite.
• Demonstrated ability to provide exceptional customer service and maintain a positive attitude.