Entry Level Customer Service AgentDepartment: Hustle Notice Biz
Employment Type: Full Time
Location: Raleigh, NC
Compensation: $17.25 - $24.00 / hour
DescriptionLocation: Raleigh, NC
Job Type: Full-time
About Us: We are seeking a motivated and enthusiastic Entry Level Customer Service Agent to join our dynamic team. This position is perfect for individuals who are passionate about helping others and thrive in a fast-paced environment. As an Entry Level Customer Service Agent, you will be the first point of contact for our customers, providing exceptional service and support.
Key Responsibilities - Handle customer inquiries through various channels including phone, email, and chat.
- Provide accurate and timely information to customers regarding products and services.
- Resolve customer complaints and issues with a focus on customer satisfaction.
- Document customer interactions and maintain accurate records using company systems.
- Collaborate with team members and departments to improve service delivery.
- Assist in the onboarding process of new customers and provide product training as needed.
- Stay updated on product knowledge, promotions, and company policies.
Skills, Knowledge and Expertise - High school diploma or equivalent; additional education is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking skills.
- Ability to work in a fast-paced environment and manage time effectively.
- Proficient in using computers and basic software applications.
- Demonstrated customer service experience, preferably in a similar role.
Benefits - Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement