Entry Level Customer Service Agent

Entry Level Customer Service Agent

Location: Miami, FL
Job Type: Full-Time
Job Overview

We are looking for an enthusiastic and motivated Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive customer experience. You will play a crucial role in helping our customers resolve their inquiries, understand our services, and navigate any challenges they may face.
Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers in understanding our services and products to meet their needs.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain a detailed record of customer interactions and transactions in our database.
• Work collaboratively with team members to improve service efficiency and customer satisfaction.
• Follow up with customers to ensure their issues have been resolved and gather feedback.

Qualifications & Skills

• High school diploma or equivalent; college degree preferred.
• Strong verbal and written communication skills.
• Customer-oriented mindset with a problem-solving attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using computer systems and basic software applications.
• Strong attention to detail and ability to maintain confidentiality.
• Benefits:
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• 401(k) with company match.
• Travel reimbursement for event-related activities.
• Professional development opportunities and team-building events.