Seronda Networks is Hiring: Entry Level Customer Service Agent About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Cleveland, OH (On-site - Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45,000 - $55,000 per year
Description We are excited to announce an opportunity for an Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, helping to deliver an exceptional customer experience and ensuring satisfaction with our products and services. As a Customer Service Agent, you will be trained to address inquiries, resolve issues, and provide support through various channels, including phone, email, and live chat.
Responsibilities: - Provide exceptional customer service by addressing inquiries and concerns in a timely manner.
- Assist customers with product-related questions and troubleshooting problems effectively.
- Process orders, refunds, and exchanges according to company policies and procedures.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with team members and other departments to resolve customer issues or escalations.
- Educate customers about company products, services, and promotions to enhance their experience.
Qualifications: - High school diploma or equivalent; further education in customer service or related field is a plus.
- Strong verbal and written communication skills to interact effectively with customers.
- Basic computer skills and proficiency in Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent problem-solving skills with a customer-oriented mindset.
- Strong attention to detail and a commitment to delivering quality service.
Benefits: - High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer service software and tools, including CRM systems.
- Ability to work flexible hours, including evenings and weekends if required.
If you're passionate about helping clients succeed and are ready to launch your career in account management, apply today to join Seronda Networks as an Entry Level Customer Service Agent
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.