Job Title: Entry Level Customer Service Agent
Location: Austin, TX
Job Type: Full-time
Job Summary: We are excited to announce an opening for the position of Entry Level Customer Service Agent at our growing company. This role is perfect for individuals who are passionate about providing excellent customer support and are looking to start their career in a dynamic and fast-paced environment.
Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order tracking, and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members to resolve customer issues effectively.
- Follow up with customers to ensure their concerns have been addressed satisfactorily.
- Provide feedback to management on common customer issues and potential improvements.
Qualifications & Skills: - High school diploma or equivalent; some college education preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Basic computer skills, including proficiency in Microsoft Office Suite.
- Ability to work well in a team and independently when required.