For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest.
SUMMARY DESCRIPTION:
We are seeking a dynamic and experienced Enterprise Solutions Manager to lead our team in delivering innovative end-user technology solutions. This role will interface with the entire organization looking for opportunities to enhance business processes and increase efficiencies throughout the organization. A customer first mindset is required along with a strong appetite for continuous improvement.
MAJOR RESPONSIBILITIES:
- Leadership & Strategy: Lead the Enterprise Solutions team, setting strategic direction and ensuring alignment with organizational goals.
- End-User Technology Solutions: Oversee the development and implementation of end-user technology solutions, utilizing no-code and low-code platforms to streamline processes and improve efficiency.
- Microsoft Power Platform: Manage and optimize the use of Microsoft Power Platform tools, including Power BI, Power Apps, and Power Automate, to create impactful business solutions.
- Customer Relationship Management (CRM): Implement and manage CRM systems to improve customer interactions, data management, and business insights.
- Data Warehouse Principles: Understand and apply data warehouse principles to ensure effective data management, integration, and reporting.
- Customer Service Excellence: Ensure the delivery of excellent customer service by understanding user needs, providing timely support, and maintaining high satisfaction levels.
- Collaboration & Communication: Collaborate with cross-functional teams and stakeholders at all levels to identify technological needs and opportunities.
- Training & Development: Provide training and support to team members and end-users on new technologies and best practices.
- Project Management: Oversee project timelines, budgets, and deliverables, ensuring successful project completion.
AUTHORITY LEVEL (if applicable):
EDUCATION:
Required: Bachelor's degree in Information systems or related field (or equivalent education, training and related project experience)
EXPERIENCE:
Required Skills:
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Proven experience in managing technology solutions and teams.
- Strong knowledge of no-code and low-code platforms, particularly Microsoft Power Platform.
- Proficiency in Power BI and other Microsoft tools.
- Experience with CRM systems and their implementation.
- Understanding of data warehouse principles and their application.
- Excellent customer service and communication skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple projects and priorities effectively.
Preferred Skills:
- Experience with Dynamics 365 CRM.
- Experience in a similar role within a fast-paced environment.
- Experience in Data Warehouse Management and Third-Party integrations.
- Experience with Tableau to PowerBI migrations.
- Familiarity with agile project management methodologies.
LIMITATIONS & DISCLAIMER:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Silgan will provide reasonable accommodation for qualified applicants and employees with disabilities unless doing so would cause undue hardship.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
Silgan Plastics is an Equal Opportunity Employer.We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan Plastics is a drug-free workplace.