Enterprise IT Network Operations Center Analyst

Position Title: Enterprise IT Network Operations Center Analyst

• Job Description: This Lockheed Martin position supports the Enterprise Network Operations Center (NOC) Team, within the Resiliency team. The NOC is the single point of focus for all business operational services, improving IT business performance through global situational awareness, proactive monitoring, advanced diagnostics and predictive analysis, and providing outstanding responsiveness combined with excellent customer support in the delivery of Lockheed Martin's IT Infrastructure and Services. This position will support the Network Operations Center Team with specific focus to the following:

• Monitors Network/Telecomm infrastructure utilized by Lockheed Martin Customers

• Provides first-level troubleshooting, verification, resolution and/or timely notification of system-generated alerts and coordination/closure of incident tickets

• Reviews system and performance data from multiple sources to analyze anomalies and variances from normal thresholds taking appropriate action

• Leads Service Alert Notifications process and the TAC line support

• Monitors dashboards and portals for triggered alerts

• Observes equipment and control panels for operator messages or error indicators taking appropriate action

• Sets up and runs diagnostic tests and reacts appropriately to the messages and reports errors or machine malfunctions as required

• Ensures conformance with Standard Operating Instructions (SOIs), established processes, and workflow in an integrated team environment.

• Responsible for communicating all business activities in an effective and timely manner to management and for maintaining professional conduct consistent with company policy and procedures.

• Work Schedule
o contractor 1 8 AM ET - 4 PM ET M - F
o contractor 2 9 AM ET - 5 PM ET M - F
o contractor 3 2 PM ET - 10 pm ET M- F

• Work Location: Remote

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."