Description Enterprise Application Administrator
Posting Date:March 31, 2025
Job Posting Number: 2025-024
Pay Grade:9
Department:Information & Communication Technology
Location:Keystone Heights
Classification: Exempt
Notes:This is a new position.
Resume Required
Clay Electric Cooperative, Inc. does not sponsor employment visas.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing email protected or by calling , EXT 8264 or 8270. Please be advised that this assistance is available for individuals who require accommodation due to disability.
Classification Summary:
Individuals in this position will be responsible for administering and supporting enterprise business applications, including Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) platforms. Key duties include upgrading, maintaining, and configuring these applications, managing user security, and providing direct technical support to employees and users. The position also includes working with vendors to resolve support and configuration issues.
Work is performed under the general direction of the assigned ICT Supervisor or Manager who reviews work performed based on the Essential Job Functions.
Essential Job Functions
(Note: These job functions are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. All employees are expected to demonstrate cooperation in working with others, deal effectively with members and practice safety consciousness.)
- Application Management and Administration. Installs, configures, and deploys enterprise applications to meet business requirements. Maintains application environments, ensuring availability, stability, and security. Manages user access, roles, and permissions to ensure data security.
- System Upgrades, Patches, & Maintenance. Plans and implements software upgrades, patches, and security updates. Conducts system testing and validation before and after updates to prevent disruptions.
- User Support & Training. Sets up and maintains user accounts, permissions and roles through role-based security to provide a stable and secure environment for member and organizational data for operational continuity. Coordinates with vendors and internal teams.
- Maintain System Performance. Continuously monitors system performance by utilizing available tools and promptly addresses and resolves any technical issues to maintain high levels of productivity and user satisfaction.
- Integration & Customization. Works with subject matter experts and vendors to integrate enterprise applications with other business systems and processes. Configures applications to meet business requirements, including workflow automation and process improvements.
- Collaboration. Works closely with other business units to understand application needs and recommend solutions. Participates in strategic technology planning to align enterprise applications with organizational goals. Collaborates with project managers, vendors, and subject matter experts to implement new features and system improvements.
- Technical Documentation. Writes documentation and technical procedures for applications such as, but not limited to, system administration, application configuration, vendor documentation, and maintenance/upgrade schedules.
- Safety. Practices safe work habits in the performance of all job duties and is familiar with and follows those portions of the Cooperative Safety Manual that pertain to the position.
- Other Essential Duties. Each employee is responsible to perform other duties as required to benefit the Cooperative and its members, includes responding to and/or assisting in emergency situations.
Minimum Training and Experience:
This position requires a Bachelor's degree in from a regionally accredited college or university in Computer Science, Engineering, Business Technology or related field and four (4) years of experience supporting with enterprise applications.
Substitution:
An Associate's degree from a regionally accredited college or university with some coursework in computer science, business technology or related field and two years of related experience may substitute for required education.
This position requires certification as a Microsoft Technology Associate (MTA) or equivalent to be obtained within twelve (12) months of employment in this position.
Individuals in this position must maintain a valid State of Florida driver's license.
Knowledge, Skills and Abilities:
Skilled in the use of Microsoft Productivity Applications (O365, Word, Excel, Visio, etc.)
Skilled in the support of n-tier enterprise applications such as Customer Information Systems (CIS), Financial Information Systems (FIS), Geospatial Information Systems (GIS), Advanced Metering Infrastructure (AMI), Work Management Systems, Document Management Systems, etc.
Skilled with Windows and Linux server environments in support of enterprise application services.
Skilled with Windows workstation user support, including productivity and browser-based applications.
Skilled in SQL query (TSQL, PLSQL) and reporting (Crystal Reports, PowerBI, SSRS) development.
Skilled in change management that includes, but not limited to, communication outlining the purpose of the change, the benefits and how the change will impact others; strategic planning; emotional intelligence; problem-solving; analytical thinking; project management; removing barriers to change; monitoring the change progress; and driving sustainment.
Working knowledge of ERP/CRM software setup and maintenance best practices
Working knowledge of enterprise information technology, including virtualization, patching, networking and security.
Working knowledge of authentication technology; multi-factor authentication, LDAP/Active Directory, and relevant IT architecture
Working knowledge of applications interfaces such as SOAP Web Services, Rest API, JSON, XML, CSV, etc.
Working knowledge of the administration of database technologies such as Oracle, Microsoft SQL Server, and PostgreSQL.
Working knowledge of database structure and design, such as relational, non-relational, etc.
Working knowledge of application security and data protection/privacy best practices.
Ability to communicate technical information to users.
Ability to work independently as well as within a team.
Ability to work with internal and external partners to communicate project status, activities and achievements.
Ability to prioritize multiple requests or projects that may have competing priorities and complex dependencies.
This position requires working outside of normal business hours to meet deadlines and to respond to critical system down situations.
This position requires supporting the help desk after hours on a rotational basis.
Clay Electric Cooperative, Inc. is an Equal Opportunity employer. All applicants for employment shall be considered on the basis of merit, without regard to race, color, sex, age, religion, national origin, physical or mental handicap or disability, where otherwise qualified, or marital or veteran status. Clay Electric Cooperative, Inc. treats all employees equally without discrimination in rates of pay and other opportunities for advancement.
Clay Electric Cooperative, Inc. has a drug-free workplace policy.
Clay Electric Cooperative, Inc. participates in E-Verify. E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
JOB ANALYSIS FORM
for
ENTERPRISE APPLICATION ADMINISTRATOR
This form is used to determine the essential function and physical requirements of each
job class for recruitment purposes to comply with the American With Disabilities Act.
Tools, Equipment, Vehicles, or Machinery Used:
Personal computers, operate vehicles
Work Conditions:
Work is Performed:
Indoors
Outdoors
Both
X
Exposure To:
Cold
Heat
Wet/Humid
Noise/Vibration
Hazards
Dust
Fumes
Communication Requirements:
Hearing:
Yes
No
Ability to receive detailed information through oral communication.
X
Ability to make fine discriminations in sound, such as when making fine adjustments on machine parts.
X
Talking:
Yes
No
Ability to express or exchange ideas by means of the spoken word.
X
Ability to convey detailed or important spoken instructions to other workers.
X
Ability to speak loudly, such as when speaking over loud machinery.
X
No speaking is required.
X
Visual Requirements:
Yes
No
Field of vision requires the normal ability, such as working with figures, on computer terminals or reading.
X
Field of vision requires the ability to see small or detailed items, such as working on machines click apply for full job details