Enrollment Specialist

Position Title: Enrollment Specialist

Reports to: Enrollment Services Coordinator

Employment Status: Full-Time; Hourly; Non-Exempt

Compensation: $19.25 an hour

Benefits: Fully paid family health and welfare plan, including Medical, Dental, Vision, and Prescription; Pension contribution; optional 401K; Paid Time Off (PTO) and Holidays; reimbursement for travel.

Location: Pittsburgh, PA 15221 (in-person)

About Our Organization:
At The Training and Education Fund, we are committed to empowering Frontline health care workers with the skills and knowledge they need to reach their individual goals and provide high quality care. We are innovators, educators, and problem solvers with focused expertise in developing engaging content and delivering it efficiently and effectively. At the Training and Education Fund, we are fully committed to diversity, equity, and inclusion.

Responsibilities:
-Become proficient in computer enrollment software (Salesforce), database functioning's, and tracking systems
-Provide accurate and complete information to referrals - making outbound calls and receiving inbound calls
-Schedule referrals for educational sessions being highly aware of the need for detailed work

-Help troubleshoot barriers to customers participation in educational opportunities
-Participate actively as part of the customer service team
-Provide excellent customer service to participants, clients, and other stakeholders
-Complete administrative functions as needed including but not limited to outbound recruitment and marketing
-Keep accurate records of trainee interactions and always resolve trainee issues or complaints with professionalism and in a timely manner.
-Perform additional duties and projects as needed to ensure overall functioning of the work

Essential Skills/Attributes:
-High school degree or GED required
-Aptitude and experience working on a computer
-Knowledge of Google and Microsoft programs
-Experience using Salesforce (preferred)
-Ability to work independently and as a team member
-Excellent verbal and written communication skills
-Experience working with people with disabilities, in health care, or in-home care a plus (preferred)
-Experience working in customer service particularly in an office setting, is highly desired
-Experience working for a labor union or social justice organization (preferred)

-Bilingual applicants are highly desired, Spanish preferred and will be given special consideration

Schedule:

-Daytime schedule (8 hour shift)

-Monday through Friday