Enrollment Operations Assistant

Position Details

Position Details
Job Title
ENROLLMENT SUPPORT ASSISTANT

Position Number

Job Category
University Staff

Job Type
Full-Time

FLSA Status
Non-Exempt

Campus
Chicago-Water Tower Campus

Department Name
GRAD & PROF ENROLLMENT MGMT

Location Code
GRAD & PROF ENROLLMENT MGMT (02013A)

Is this split and/or fully grant funded?
No

Duties and Responsibilities
Manage timely processing of all admission-related material (paper and electronic documents), data record and entry, database maintenance, related to admission including scanning, electronic and paper filling.
Serve prospective students and applicants by answering incoming calls and respond to emails, greeting walk-ins, answering questions, providing prospects with contact information and taking phone messages.
Support University partners and Academic units by answering incoming calls and respond to emails, and troubleshoot and resolve issues within Slate application system.
Delegate work to student support staff and oversee the accuracy of the production of their work.
Perform other duties as assigned.

Minimum Education and/or Work Experience
High School Diploma or equivalent. Minimum two years of administrative and customer service support experience.

Qualifications
High School Diploma or GED required; some college preferred. Minimum two years of administrative and customer service support experience in an educational environment preferred.
Strong interpersonal skills with people in a diverse community
Ability to pay attention to detail and to handle confidential information with excellent judgment and discretion required
Demonstrated ability to proactively set priorities and work with diplomacy and efficiency in a high demand environment
Proven customer service skills
Excellent organizational, communication and collaborative skills
Ability to receive detailed information through verbal and written communication
Ability to write, expressing and exchanging ideas.
Experience with student information systems
Demonstrated computer experience

Certificates/Credentials/Licenses
n/a

Computer Skills
Proficient in Microsoft Office programs required. Capable of using computer operation systems, internet resources and complex database systems. Familiarity with Peoplesoft or Technolutions Slate preferred.

Supervisory Responsibilities
No

Required operation of university owned vehicles
No

Does this position require direct animal or patient contact?
No

Physical Demands
None

Working Conditions
None

Open Date

Close Date

Position Maximum Salary or Hourly Rate
$22.00/hr

Position Minimum Salary or Hourly Rate
$18.00/hr

Special Instructions to Applicants

About Loyola University Chicago
Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.

Quick Link for Posting