Adecco Permanent Recruitment is Hiring for an Engineering Services Manager for our manufacturing client in the Baltimore, MD area.
The Engineering Services Manager will deliver customer-centric service excellence and strategic alignment by optimizing lifecycle offerings, resolving technical escalations, driving cross-functional collaboration, implementing continuous improvements, and leading a high-performing team to maximize system performance and customer value.
Key Responsibilities
- Strategic Leadership: Shape and align service strategy for North America and global teams, supporting commercial and regional objectives.
- Service Optimization: Enhance lifecycle service offerings to boost customer value, innovation adoption, and system availability.
- Customer Engagement: Serve as senior escalation point; build strong, long-term relationships with key customer stakeholders.
- Operational Excellence: Drive proactive service execution to reduce downtime and improve system performance.
- Cross-Functional Collaboration: Partner with Commercial, CS, R&D, Product, Program, and Engineering teams to align services with customer needs.
- Process Improvement: Identify inefficiencies, implement best practices, and leverage team insights to streamline operations and reduce costs.
- Team Leadership: Mentor and develop a high-performing technical team with a culture of continuous improvement and accountability.
Required Qualifications
- Bachelor's degree in engineering or related field.
- 10+ years of people leadership experience.
- 5+ years in manufacturing industry.
- Strong track record aligning commercial strategy with execution.
- Technical expertise in industrial conveyor systems (preferred).
- Proactive, solution-focused mindset with strong problem-solving skills.
- Proven ability to coach, train, and close skill gaps.
- Excellent communication skills with the ability to simplify technical issues for varied audiences.
- Resilient, agile, and effective under pressure.
- 30-50% domestic/international travel.
Benefits include: Health, Dental and Vision insurance, 401k, flexible spending account, PTO, paid holidays, tuition reimbursement
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