Our client is looking for a Engineer for a 4-month contract in Littleton, CO 80120.
Our client has been a disruptive force since 1980, driving innovation and delivering value to consumers. Through its subsidiaries, it offers television entertainment and cutting-edge technology, reaching millions with its satellite TV and streaming services. With a strategic spectrum portfolio and other assets, the company is preparing to enter the wireless market as a facilities-based provider, offering nationwide consumer services and developing the first virtualized, standalone 5G broadband network in the U.S. Its smart services brand provides in-home installation of connected devices and entertainment solutions. Additionally, the company's advertising sales group delivers targeted advertising solutions. Our client is a Fortune 250 entity.
Contract Duration: 4 Months
Required Skills & Experience
- Bachelor/Master's degree or equivalent.
- Minimum of 5-7 years' of telecom/Networking experience.
- Experience
- managing 4G/5G NOC shift environments and troubleshooting activities.
- Knowledge of IP routing, protocols and transport, software systems /services running
- virtualized functions.
- Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, ACI.
- Strong understanding of eBGP, iBGP and ISIS routing protocols.
- Strong understanding of SR-MPLS, MPLS, and L2/L3VPN technologies.
- Good understanding of Network technologies & OSI reference model.
- Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
- Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB
- configurations).Motivated to grasp higher-level technology issues and troubleshoot to resolution.
- Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
- Reliable, open and capable of working with minimum supervision.
- Flexible, analytical thinker.
- Enthusiastic and keen to learn new technologies and approaches.
- Self-motivated, achievement-oriented with excellent people management skills and an ability to
- perform challenging tasks individually with ease.
- Focused on being detail-oriented with strong organization skills.
- Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.
What You Will Be Doing
- Daily ResponsibilitiesResponsible for end-to-end monitoring of the Transport EMSs &
- observability tools.
- Responsible for Incident identification, ticket logging & impact
- assessment in the Service Now ticketing tool.
- Own responsibility of Market chat groups, initial troubleshooting & necessary
- support.
- Support site monitoring/health checks following maintenance activities (CRs).
- Oversee the incident management process and team members involved in resolving the
- incident, as well as driving Ticket management analysis and follow-up until closure.
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact
- on the business.
- Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when
- critical/time sensitive support and resolution is needed.
- Manage outage and emergencies, including the agreed assurance KPIs & SLA.
- Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
- Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management.
- Responsible for Trouble Tickets updated with all the technical details, and
- troubleshooting MOPs & templates.
- Responsible to ensure the Open Incident backlog is at optimum levels.
- Maintain the National Level Availability >99.50%.
- Manage internal, external and customer incident escalations and follow-ups as well as
- process adherence.
- Responsible for providing next level support for Network Surveillance teams.
- Responsible for providing knowledge transfers for Network Surveillance
- teams.
- Manage chronic problems with respective Network (Cisco, Palo Alto, etc.)