Engineer

Description & Requirements

Maximus federal is seeking a detail-oriented, results-driven and committed Cloud Ops Engineer to provide technical leadership and delivery of new capabilities and solutions across the Maximus Voice & Contact Center technology portfolio.

This role provides exposure to emerging Voice and Contact Center technologies and a great opportunity to work on highly visible strategic initiatives across all areas of Maximus Business Segments. Successful candidates will demonstrate strong technical leadership skills; have experience in leading and delivering quality technical solutions, demonstrate business acumen and discipline, as well as setting and executing on a strategic technical vision. Candidates must have a willingness to understand existing processes and systems and possess strong interpersonal and communication skills. She/he should be able to make decisions quickly in consultation with team members and be able to build relationships, actively participate in teamwork, and understand the dynamics and critical nature of the business.

Must be a US Citizen and live within the CONUS

Essential Duties and Responsibilities:

- Work with development teams throughout the software life cycle ensuring sustainable software releases.

- Build and drive adoption for greater reliability, resiliency, and scalability of our production applications, while maintaining a cost conscious approach.

- Perform hands on management of cloud infrastructure and automation tools.

- Document cloud architecture, security measures, and participate in client audits.

- Mentor and train other members of the dedicated DevOps team on AWS services and collaborate with other cloud support teams that support the overall organization.

- Serve as a technical point of contact for all cloud services consumed by the team, and communicate any new enterprise standards or best practices to be adopted by the DevOps teams.

- Implement complex solutions on Amazon Connect
- Contribute to large-scale Amazon Connect projects, including system upgrades, migrations, and feature implementations.
- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
- Ability to work unscheduled hours in case of emergency work/outages
- Follow department implementation standards and Change control processes
- Communicate technical terms to non-technical users preferred
- Strong follow-through, ownership & responsibility of Telecom work
- Analyze existing and new voice and data networks (as needed)
- Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner
- Understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
- Work with the Supervisor to understand the assigned work, deliver on agreed upon dates and raise issues/risks in a timely manner in case of risk to deliverables
- Create/modify artifacts and deliverables, including the change management process
- Perform other duties as assigned by leadership

Requirements:

- 2+ years of experience in cloud-based contact center solutions

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Desired Skills:

- Ability to solve problems accurately

- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

- Contact flow development experience in Amazon Connect
- Software: Wireshark, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook), Visual Studio Code
- Experience programming in Java, C .NET, Python, PHP and/or, web application development scripting, tools and methods
- Background with State & Federal Government work
- Knowledge of industry standards including best practices in adopting and compiling to a development lifecycle
Ability to work independently and with a strong sense of system ownership
- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
- Knowledge of other contact center platforms
- Collaboration skills and attention to detail required
- Experience with some of the following AWS services: Amazon Connect, DynamoDB, Lambda, StepFunciton, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
- Knowledge of WebRTC
- Customer centric mindset

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

106,000.00

Maximum Salary

$

128,000.00