Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
- Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better .
- Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
- Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.
The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities.
About the Role: The Engineer III in Security and SD-WAN Engineering contributes to the implementation, management, and support of network solutions crucial to Windstream's product offerings. You will work with requirements to support the performance and reliability of Security, SD-WAN, and related network systems. This role involves implementing configurations based on engineering designs, participating in testing, and supporting the deployment of network components, equipment, and software. You will provide technical support for complex issues escalated from operational teams, contributing to the enhancement of operations and maintaining system reliability within your functional area. This position requires collaboration with internal teams, clear documentation practices, and provides opportunities to grow technical expertise in advanced networking technologies. On-call duties will be required.
What You'll Do: - Handle escalated technical issues related to Security, SD-WAN, and their supporting components, collaborating with senior engineers for the most complex problems.
- Implement configurations, participate in upgrades, and perform maintenance tasks within Security and SD-WAN environments following defined procedures and standards.
- Implement and configure customer solutions based on established Windstream standards and architectural guidelines, assisting senior engineers or architects with design validation as needed.
- Thoroughly document troubleshooting steps, incident resolutions, and contribute detailed findings to root cause analysis for service incidents.
- Create and maintain clear, concise documentation for implemented configurations, network diagrams (as needed), and contribute to standard operating procedures (SOPs).
- Contribute updates to the team's knowledge base, ensuring technical solutions and processes are well-documented.
- Collaborate with Windstream internal teams to perform network audits and implement optimizations for customer network solutions under guidance, aiming to maximize service uptime and reliability.
- Identify and report observed trends in network performance or escalations to senior engineers or management.
- Execute assigned technical tasks and contribute effectively to project deliverables as part of a larger team effort.
- Develop and maintain strong technical knowledge of security and SD-WAN product sets and associated technologies.
Do You Have: - Good understanding and practical experience with SD-WAN concepts and technologies.
- Solid understanding and hands-on experience with network security principles and technologies (e.g., firewalls, VPNs, security policy).
- Experience with virtualization technologies relevant to networking (e.g., KVM, SR-IOV, VMware).
- Demonstrated ability to troubleshoot and resolve complex network and security issues.
- Strong analytical and problem-solving skills.
- Good communication skills (both written and verbal) and ability to work collaboratively within a team.
- Commitment to producing accurate and detailed technical documentation.
Minimum Qualifications: - Associate's degree in engineering, Computer Science, or a related technical field and 2+ years of relevant professional experience, OR 4+ years of relevant professional level related Engineering/Technical experience, OR an equivalent combination of education and relevant experience.
Our Benefits: - Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
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Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream's network.
If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Windstream's foreign personnel disclosure and approval requirements. Job Details Job Family Engineering Job Function Engineering Services Pay Type Salary