About Nanonets
Nanonets is on a mission to automate document workflows using cutting-edge AI. We work with leading enterprises across the globe to streamline processes like invoice processing, identity verification, and logistics paperwork - eliminating manual work and unlocking speed and efficiency.
We're backed by Accel, YC and other top-tier investors, and we're growing fast. Join us as we build the future of intelligent automation.
Role Overview
As an Engagement Manager, you will own the end-to-end success of enterprise customer implementations - from the moment the deal is closed to go-live. You'll act as the quarterback driving internal teams, aligning with customer stakeholders, and ensuring a seamless, value-driven onboarding experience. Your work directly impacts time-to-value, customer satisfaction, and expansion opportunities.
What You'll Do
- Own the implementation lifecycle for large enterprise customers - ensuring smooth onboarding and rapid deployment.
- Collaborate closely with Sales, Solutions Engineers, and Product to tailor implementations to customer workflows.
- Define and manage project plans, timelines, and success criteria from kickoff through go-live.
- Serve as the primary post-sale point of contact, building trust with key customer stakeholders.
- Identify risks and bottlenecks early, and proactively drive solutions and communication.
- Translate business goals into solution configurations and deliverables alongside technical teams.
- Ensure smooth handoff to Customer Success post-implementation with full context and documentation.
- Influence product roadmap by synthesizing learnings from the field into actionable feedback.
What We're Looking For
- 3-6 years of experience in SaaS onboarding, customer implementations, or consulting roles
- Background in enterprise customer management, project delivery, or technical account management
- Strong organizational and stakeholder management skills - you can juggle multiple accounts and timelines
- Ability to translate complex workflows into actionable implementation plans
- Tech-savvy, with comfort diving into APIs, workflows, and enterprise systems (e.g., ERPs, CRMs, OCR platforms)
- Excellent communication and presentation skills
- Bonus: experience in automation, AI/ML SaaS, or document workflow platforms