Are you passionate about strengthening grid reliability and driving energy conservation efforts that make a real impact? Join the Resideo Grid Services team as a Customer Success Manager to help shape a more resilient, sustainable energy future. At Resideo Grid Services, we empower utilities, partners, and customers to optimize energy efficiency and load management through smart software and connected devices. Our VPP and DR technologies are transforming how utilities manage energy resources. Joining our team will provide you the exciting opportunity to:
- Drive the adoption of innovative load management solutions and support utilities to achieve their demand response goals.
- Work with innovative load management technology & solutions, such as: Demand Response Programs, Peak Load Management, Grid Optimization, Virtual Power Plants, Time-of-Use Programs, Behavioral Energy Efficiency, Connected Device Management, and Emergency Load Reduction.
- Contribute to a more sustainable energy future and shape the future of grid optimization.
SUMMARY We're seeking a dynamic and knowledgeable Customer Success Manager to support customers participating in wholesale market-based Demand Response (DR) programs across ERCOT, MISO, CAISO, NYISO, and PJM. This role is ideal for someone who thrives at the intersection of customer engagement, energy market operations, and grid innovation.
JOB DUTIES: - Serve as the primary liaison for customers enrolled in ISO DR programs, ensuring a seamless experience from onboarding through ongoing participation
- Guide customers through enrollment, qualification, and complaince processes tailored to each market's unique requirements.
- Monitor and analyze customer performance in real-time and day-ahead markets, identifying opportunities to improve outcomes and maximize revenue.
- Translate complex market rules, settlement procedures, and performance obligations into clear, actionable guidance for customers.
- Collaborate with internal teams to ensure accurate capacity bidding, dispatch response, and financial settlement reconciliation.
- Deliver performance reports, market insights, and strategic recommendations that help customers optimize their DR portfolios.
- Support the integration of DERs, behind-the-meter assets, and automation technologies into market-facing DR strategies
- Stay current on market rule changes, capacity obligations, and DR program structures across all relevant ISOs
- Advocate for customer interests in discussions with ISOs and contribute to program design improvements
- Manage all customer communications related to program status, DR events, and performance feedback
- Lead or contribute to internal initiatives that enhance operation efficiency and customer support capabilities
- Maintain accurate and up-to-date program documentation and knowledge resources
YOU MUST HAVE: - 4+ years of experience in customer-facing roles within the energy industry, with a focus on DR and ISO market participation
- 2+ years of experience supporting wholesale energy markets, with a deep understanding of DR program mechanics, and their role in grid reliability and decarbonization
- Professional experience leveraging CRM systems, analytics platforms, and reporting tools
- Proven ability to build and maintain strategic customer relationships, acting as a trusted advisor and advocate
WE VALUE: - Demonstrated success in driving customer engagement and retention through proactive communication and support
- Strong presentation, facilitation, and communication skills, with the ability to simplify complex topics for diverse audiences
- Self-starter with the ability to thrive in a fast-paced, evolving environment
- Market fluency - You understand the nuances of ISO/RTO operations and how to navigate them effectively
- Collaborative communication - You work seamlessly across teams and with customers to drive shared success
- Proactive ownership - You take initiative, solve problems, and deliver results with minimal oversight
- Operational influence - You align stakeholders and execute with precision and purpose
- Customer-first mindset - You advocate for customers while guiding them toward impactful, sustainable outcomes
WHAT'S IN IT FOR YOU: - Innovation: Bring your creative ideas to the table and be part of a company that values out-of-the-box thinking
- Growth: Join a dynamic team with ample opportunities for professional and personal development
- Resideo provides employees with a comprehensive benefits package, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.