Endpoint Support Technician

Type:

• 14-month contract

Full Time or Part Time:

• Part Time

Pay Rate:

• $23.00-$30.00 per hr

Location:

• Sacramento, CA 95817

Language Requirements:

• Write, read, and speak English fluently

Job Overview:

We are seeking a motivated and detail-oriented Entry-Level Endpoint Support Technician to provide IT operational support within the IT Platform Services team. The technician will play a key role in supporting Windows 11 lifecycle initiatives and delivering day-to-day technical assistance to internal users across various office locations. Perform other duties as assigned.

Experience Requirements:

• A minimum of 6 months of experience as an IT Support Technician.
• Experience in Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support.
• Experience installing, maintaining, and troubleshooting computer hardware, printers, plotters, and related peripheral equipment in a Microsoft Windows environment.
• Ability to diagnose, research, and resolve hardware and software issues effectively.
• Familiarity with operating system upgrades and computer hardware replacement, including imaging, deployment, and user support.
• Experience performing hardware, software, and user inventory services.
• Ability to provide technical support for meetings, including conference room setup and troubleshooting.
• Proficient in using IT service management tools or ticketing systems to track and complete technical tasks.
• Strong ability to work independently with minimal supervision as well as collaboratively within a team.

Experience Preferences:

• N/A

Physical Requirements:

• Physically able to lift and move equipment up to 50 pounds
• Occasionally drive a personal vehicle between office locations

Education Requirements:

• High School Diploma or equivalent

Education Preferences:

• CompTIA Technician certification

Training Schedule:

• TBD

Schedule:

• 20-40 hours per week until June 30, 2025, then part-time 20 hours
  per week starting July 1, 2025 (days are flexible)
• Maximum of 960 hours

Dress Code:

• TBD

Benefits:

• Paid sick time in accordance with California Law

Additional Information:

Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.